About this role
1. IT Operations Management
• Oversee day-to-day IT operations, including network, servers, and end-user support. • Ensure high availability and performance of IT systems.
2. Cybersecurity & Risk Management
• Implement and monitor security protocols, firewalls, and threat detection systems. • Conduct regular vulnerability assessments and ensure compliance with security policies.
3. Incident Response & Business Continuity
• Develop and maintain disaster recovery and incident response plans. • Lead resolution of IT security breaches and operational disruptions.
4. Team Leadership & Vendor Management
• Supervise IT engineers and helpdesk teams for nationwide service coverage. • Manage vendor relationships for IT services and security solutions.
5. Process Improvement & Automation
• Identify opportunities for automation and efficiency in IT operations. • Ensure documentation of SOPs and adherence to IT governance frameworks.