About this role
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
Address: 980 Hammond Dr. Ste 500 Atlanta, Georgia 30328
Position Responsibilities: Essential Wireless Network & Aruba Central Administration
• Administer and optimize company-wide wireless infrastructure using Aruba Central, including configuration templates, group policies, firmware lifecycle management, and alerting. • Monitor wireless performance, capacity, and coverage; proactively identify and resolve issues impacting guest and staff connectivity. • Execute RF planning, tuning, and site-level optimization to improve signal quality and reduce interference. • Maintain consistent WLAN standards across all properties, ensuring alignment with corporate configurations and security policies. WiFi Service Management
• Own end-to-end reliability and user experience of guest WiFi, including bandwidth allocation, captive portal behavior, segmentation, and service-level performance. • Partner with property teams to troubleshoot escalated guest WiFi issues quickly and professionally. • Deliver ongoing improvements that raise guest satisfaction and reduce ticket volume. IoT Integrations & Network Enablement
• Design and support network integration for IoT devices and systems (e.g., smart locks, cameras, sensors, HVAC/energy management, kiosks, signage, etc.). • Implement secure network segmentation and access controls for IoT, protecting core systems while enabling device functionality. • Collaborate with application, cyber, and operations teams to validate device interoperability, performance, and supportability before large-scale rollout. Project Management & Delivery Leadership
• Lead wireless, IoT, and telecom projects from initiation through closeout, including requirements gathering, scope definition, scheduling, risk tracking, and status reporting. • Build project plans, milestones, and rollout playbooks for multi-site deployments. • Coordinate cross-functional stakeholders to ensure smooth execution. • Manage change control, cutover planning, and post-deployment validation to ensure minimal disruption to operations and guests. • Produce clear executive-ready updates on progress, blockers, costs, and outcomes. Vendor / MSP / Telecom Oversight
• Act as the technical and project lead for vendor management, including MSPs, telecom carriers, and IoT solution partners. • Define project requirements, review proposals/SOWs, validate deliverables, and ensure vendors meet SLAs and timelines. • Coordinate telecom circuits, failover design, and carrier performance oversight to support stable connectivity across properties. • Maintain accurate vendor documentation, inventories, pricing, and escalation paths. Documentation, Standards, and Continuous Improvement
• Maintain network diagrams, configuration standards, SOPs, and property-specific wireless/IoT documentation. • Track recurring incidents and implement root-cause fixes to reduce downtime. • Recommend upgrades, tooling, and architecture improvements to support growth and modernization.
• Must be able to travel 50% - by car/air • Some off-hours work may be required for upgrades, cutovers, or outage response. • Other duties as assigned by management.
Essential Skills/Credentials/Experience/Education
• 5–10 years of progressive experience in wireless networking and enterprise network support, preferably in hospitality, multi-site retail, or similarly distributed environments. • Aruba certifications (ACMA/ACMP/ACSP or equivalent). • Familiarity with NAC / zero-trust segmentation and network security best practices. • Experience with captive portals, PMS integrations, or WiFi analytics platforms. • Formal PM exposure and tools. • Hands-on experience with Aruba Central managing enterprise wireless deployments. • Strong wireless networking background (WLAN design, RF fundamentals, roaming, interference mitigation, troubleshooting). • Experience supporting guest-facing/WiFi or other high-availability customer networks. • Proven success integrating and supporting IoT systems on enterprise networks (segmentation, device onboarding, secure access). • Experience with vendor management, including MSP management and telecom oversight. • Demonstrated project management experience leading multi-site technical deployments, coordinating stakeholders, and tracking scope/schedule/budget. • Excellent communication skills with the ability to translate technical issues for non-technical audiences. • Prior experience working in a hospitality industry preferred. • Must have excellent communication skills and ability to interact with guest and co-workers in a professional and respectful manner. • Ability to respond to requests with efficiency and empathy. • Ability to handle a fast-paced environment with competing priorities. • Proficiency in MS Windows and various IT software packages from Microsoft Office to other PMS solutions. • Ability to compose and express thoughts in a clear and concise way to ensure effective communication.
Mental and Physical Demands Work Environment:
• Typical office environment – moderate noise level Physical Demands:
• The position will be physically located in the Atlanta office; working remotely (outside of Company Directed Guidelines is not permitted. Currently, the in-office work model is a hybrid with 2 days remote/3 days in the office.
• Indoor work with hard and carpeted surfaces. • Sitting for eight (8) hour shifts. • This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. • Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time). • Use of computer terminal, which requires extensive eye contact with a video display terminal. Travel Demands:
• Supports a multi-property hospitality environment, with remote diagnostics and site visits. Travel 50%. • Traveling by car/air locally and to other states. • Overnight travel locally and other states we are located - flying or driving may be required.