About this role
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
Address: 980 Hammond Dr. Ste 500 Atlanta, Georgia 30328
Position Responsibilities: Essential Wireless Network & Aruba Central Administration
• Administer and optimize company-wide wireless infrastructure using Aruba Central, including configuration templates, group policies, firmware lifecycle management, and alerting. • Monitor wireless performance, capacity, and coverage; proactively identify and resolve issues impacting guest and staff connectivity. • Execute RF planning, tuning, and site-level optimization to improve signal quality and reduce interference. • Maintain consistent WLAN standards across all properties, ensuring alignment with corporate configurations and security policies. Wi-Fi Service Management
• Own end-to-end reliability and user experience of guest Wi-Fi, including bandwidth allocation, captive portal behavior, segmentation, and service-level performance. • Partner with property teams to troubleshoot escalated guest Wi-Fi issues quickly and professionally. • Deliver ongoing improvements that raise guest satisfaction and reduce ticket volume. IoT Integrations & Network Enablement
• Support network integration for IoT devices and systems (e.g., smart locks, cameras, sensors, HVAC/energy management, kiosks, signage, etc.). • Implement secure network segmentation and access controls for IoT, protecting core systems while enabling device functionality. • Collaborate with development and operations teams to validate device interoperability, performance, and supportability before large-scale rollout. Project Management & Delivery Leadership
• Lead wireless, IoT, and telecom projects. • Manage project plans, milestones, and rollout playbooks for multi-site deployments. • Coordinate cross-functional stakeholders to ensure smooth execution. • Manage change control, cutover planning, and post-deployment validation to ensure minimal disruption to operations and guests. • Produce clear executive-ready updates on progress, blockers, costs, and outcomes. Vendor / MSP / Telecom Oversight
• Act as the technical and project lead for vendor management, including MSPs, telecom carriers, and IoT solution partners. • Define project requirements, review proposals/SOWs, validate deliverables, and ensure vendors meet SLAs and timelines. • Coordinate telecom circuits, failover design, and carrier performance oversight to support stable connectivity across properties. • Maintain accurate vendor documentation, inventories, pricing, and escalation paths.
Documentation, Standards, and Continuous Improvement
• Maintain network diagrams, configuration standards, SOPs, and property-specific wireless/IoT documentation. • Track recurring incidents and implement root-cause fixes to reduce downtime. • Recommend upgrades, tooling, and architecture improvements to support growth and modernization. Essential Skills/Credentials/Experience/Education
• Bachelor’s degree in Information Technology, Networking, Computer Science, or a related field. • 5+ years working in network operations, wireless infrastructure, or enterprise IT roles—ideally managing multi-site or distributed properties. • Aruba Central solutions certifications • Deep understanding of RF design, VLAN configurations, LAN/WAN troubleshooting, • Experience with vendor management, including MSP management and telecom oversight. • Excellent communication skills with the ability to translate technical issues for non-technical audiences. • Aruba certifications (ACMA/ACMP/ACSP or equivalent). • Familiarity with NAC / zero-trust segmentation and network security best practices. • Experience with captive portals, PMS integrations, or Wi-Fi analytics platforms. • Strong product or project management, prioritization, vendor management, change management, documentation, communication, and stakeholder-management skills. • Must be able to read, speak, understand, and write the English language. • Must be able to work out of the corporate office in Sandy Springs, GA, a minimum of three days per week, Tuesday through Thursday. • Ability to effectively solve problems/conflicts and provide creative and effective solutions • Ability to delegate and manage multiple operations effectively • Ability to assess the operational effectiveness of project managers, field personal and contractors • Possesses written and oral communication skills to support decisions and recommendations • Ability to analyze and interpret technical materials accurately and effectively • Strong team philosophy • Strong Analytical and Communication Skills • Organized mindset as it relates to project management • Self-motivated, detail oriented with strong time management skills • Proactive individual who can perform stand-alone activities as well as work effectively in a collaborative team • Ability to build and maintain strong relationships with our internal customers’ while being the energetic and passionate first point of contact. • Supports a multi-property hospitality environment, with remote diagnostics and site visits. • Some off-hours work may be required for upgrades, cutovers, or outage response. • Works closely with IT operations, property teams, security, and outside vendors. • undefined Mental and Physical Demands Work Environment: Typical office environment – moderate noise level. Physical Demands:
• Indoor work with hard and carpeted surfaces
• Must be able to remain in a stationary positon 50% of the time
• This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery.
• Use of computer terminal, which requires extensive eye contact with a video display terminal.
• The person in this position frequently communicates with employees/vendors. Must be able to exchange accurate information in these situations. • Supports a multi-property hospitality environment, with remote diagnostics and site visits. • Some off-hours work may be required for upgrades, cutovers, or outage response. • Works closely with IT operations, property teams, security, and outside vendors.
Travel Demands:
• This position requires approximately 50% travel; however, from time to time, and depending on the project, travel needs could change. The position will be physically located in the Atlanta office.