Your Mission Implementation Specialists are the difference between a customer’s first weeks with Linnworks and a lifetime of loyalty. You’ll join a tight-knit team of Implementation Specialists and Project Managers who turn ambitious onboarding plans into real, working systems — fast. Expect to think on your feet, test bold ideas, and iterate until you’ve found the formula that clicks for each customer. It’s part strategist, part technologist, part storyteller — and entirely driven by the belief that a great first experience changes everything. We're looking for someone genuinely curious — always testing new ideas, comfortable challenging their own assumptions, and driven to find a better way of doing things.<ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Technically minded, with a basic understanding of APIs and how systems connect and exchange data</li><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">AI-curious rather than an AI expert: you don't need to arrive as an AI power-user, but you're keen to explore how AI-assisted tools (e.g. Claude, Fellow) can drive efficiency in documentation, meeting notes, and day-to-day work</li><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Tools: Salesforce (CRM), Asana (project management), and other standard Office applications</li><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Good understanding of working with and manipulating data in CSV and Excel (XLSX) files</li><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Experience with an Order Management System (OMS), Product Information Management (PIM), ERP, ecommerce marketplace/storefront (e.g. Shopify, Amazon Seller Central, TikTok Shop, WooCommerce), or fulfilment platform — or broader e-commerce sector experience — is strongly preferred</li></ul>Linnworks product experience is a plus but not required — full product training is provided on the job. Skills:<ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Excellent written and verbal English language skills</li><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Confident, clear communicator — comfortable running customer calls, status updates, and internal presentations</li><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Strong organizational and time-management skills, with the ability to prioritize and switch between tasks under pressure</li><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Decision-making and strategic thinking skills</li><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Ability to work effectively as part of a team, including distributed, cross-time-zone teams and customers</li><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">A proactive, problem-solving mindset</li></ul>Attitudes:<ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Trustworthy & responsible, flexible, stress-tolerant</li><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Helpful attitude, capable of asking and accepting help when needed</li><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Quick learner, naturally curious, and always testing new ideas</li><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Continuous-improvement mindset: comfortable challenging your own assumptions to find a better way of doing things</li><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Entrepreneurial mindset: self-motivated, resourceful, innovative, collaborative and committed</li></ul>Knowledge:<ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Understanding of project and task management</li><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Knowledge of the above tech stack</li><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Curiosity about how order/inventory management and e-commerce operations work end-to-end — you don't need to be an expert on day one, you'll build this knowledge on the job</li></ul> What You'll Bring To The Role <ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Track record of strong performance in a previous role</li><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">At least 6–12 months in a customer-facing role (e.g. ecommerce operations, customer support, onboarding/implementation, account management, or product/development)</li><li style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:300;font-style:normal;text-decoration:none;margin-left:-13pt;">Preferred: experience with Linnworks or a similar order/inventory management platform (OMS, PIM, ERP, marketplace, or fulfilment), or a background in e-commerce, SaaS, or a cloud application environment</li></ul> Heads up: our application emails sometimes land in spam, so please check your junk folder. Why us? <p style="border:0px;margin:0px;font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background:rgba(0,0,0,0) none repeat scroll 0% 0%;padding:0px;line-height:1.42857;color:rgba(0,0,0,0.9);">Perks & Benefits<ul style="border:0px;margin:0px 0px 0px 16px;padding:0px 0px 0px 18px;font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;color:rgba(0,0,0,0.9);"><li style="border:0px;margin:0px 0px 0px 16px;padding:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Remote & flexible working – with hybrid options in London or Chichester</li><li style="border:0px;margin:0px 0px 0px 16px;padding:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Fantastic team culture based on trust and belonging.</li><li style="border:0px;margin:0px 0px 0px 16px;padding:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Laptop & home office budget – 500 EUR to set up your ideal workspace.</li><li style="border:0px;margin:0px 0px 0px 16px;padding:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Private Medical Insurance with Aviva, including Dental & Optical.</li><li style="border:0px;margin:0px 0px 0px 16px;padding:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Group Life Insurance & Yulife Wellbeing & Rewards.</li><li style="border:0px;margin:0px 0px 0px 16px;padding:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace.</li><li style="border:0px;margin:0px 0px 0px 16px;padding:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);"> EAP confidential benefit – 24/7 access to compassionate guidance & expert advice</li><li style="border:0px;margin:0px 0px 0px 16px;padding:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">25 days holiday + bank holidays</li><li style="border:0px;margin:0px 0px 0px 16px;padding:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;font-weight:400;color:rgba(0,0,0,0.9);">Training, support, and personal development</li></ul>

Implementation Specialist - EMEA @ linnworks

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