Your mission As JUNA's Customer Success Manager, you'll own the customer journey from the moment a deal is signed through successful deployment, ongoing operations, expansion and renewal. Reporting to our Head of Sales, you'll be turning signed deals into successful, long-term partnerships. Post-sales Delivery <div style="text-align:justify;">Once a deal is signed, you'll take ownership of bringing it successfully into operation. You'll coordinate the handover from Sales and ensure shippers, carriers and internal teams stay aligned throughout ramp-up. </div><ul><li>Lead the handover from Sales into implementation and establish clear ownership, milestones and next steps. </li><li>Coordinate carrier onboarding.</li><li>Coordinate vehicle and charging deployment together with Operations.</li><li>Track operational integration, timelines, dependencies and deployment milestones.</li><li>Act as the central point of contact during project ramp-up and maintain clear customer communication.</li><li>Identify operational issues early and drive them to resolution with the relevant internal teams.</li><li>Run quality checks and ensure the project performs against the agreed operational and commercial plan.</li></ul>Customer Success - Upsell & Renewal<div style="text-align:justify;">Your responsibility does not end once trucks are deployed. You'll own the ongoing customer relationship, make sure projects continue to deliver value and turn successful deployments into larger, long-term partnerships. </div><ul><li>Manage ongoing customer relationships and regular business reviews. </li><li>Monitor operational performance, customer satisfaction and project success. </li><li>Identify opportunities to expand into additional trucks. </li><li>Develop expansion opportunities together with Sales and Commercial Strategy. </li><li>Own the renewal process and proactively manage upcoming contract decisions. </li><li>Bring customer feedback back into JUNA to continuously improve our product and service. </li></ul> What that looks like In the beginning (0-6 months): <ul><li>Ramp Up Quickly: Build a deep understanding of JUNA's product, customers, carrier setup, operational processes and commercial model. </li><li>Own the Handover: Take clear ownership of customers once a deal has been signed and lead projects from contract signature to successful deployment. </li><li>Build Relationships: Become a trusted point of contact for shippers, carriers and JUNA's internal teams. </li><li>Create Structure: Establish clear project tracking, customer communication and success reviews across your accounts. </li></ul>Looking ahead (6 months-1 year): <ul><li>End-to-End Owner: Independently manage a portfolio of customers from onboarding through renewal. </li><li>Grow Accounts: Systematically identify and convert opportunities for additional trucks, lanes and locations.</li><li>Drive Retention: Build strong customer relationships and proactively manage renewals.</li><li>Scale Customer Success: Develop repeatable processes, reporting and best practices that allow JUNA to manage a growing customer base without compromising quality.</li></ul> Your profile What you bring: <ul><li>Experience in Customer Success, Account Management, Project Management, Operations or a comparable customer-facing role. </li><li>Strong experience managing complex projects with multiple internal and external stakeholders.</li><li>A combination of operational and commercial thinking - you care both about whether a project works and whether the customer relationship grows.</li><li>Confidence working directly with customers and senior stakeholders.</li><li>Strong analytical skills and comfort working with operational and commercial performance data.</li><li style="font-weight:bold;">Professional fluency in English & German required.</li></ul>Who you are: <ul><li>Customer obsessed: You understand customer success and take ownership of achieving it. </li><li>Structured and reliable: You keep complex projects moving and details under control.</li><li>Proactive: You identify risks and opportunities early and act on them.</li><li>Commercially minded: You naturally look for opportunities to deepen and grow successful customer relationships.</li><li>Hands-on: You are comfortable moving between strategic customer conversations and detailed operational problem-solving.</li><li>Collaborative: You align Sales, Operations, Commercial Strategy, carriers and customers without relying on formal authority. </li><li>Ownership driven: Once a customer is handed over to you, you treat their success as your responsibility. </li></ul>Bonus points if you have: <ul><li>French, Polish and/or Dutch languages skills.</li><li>Experience in logistics, transportation, fleet management, mobility or electric vehicles. </li><li>Experience working with enterprise or business-to-business customers.</li><li>Experience managing contract renewals and account expansion.</li></ul> Why us? Leadership and Innovation: Work with a pioneering team dedicated to transforming road logistics and contributing to a sustainable future. Autonomy and Impact: We value innovation and give you the freedom to grow in our team and make a significant impact. Sustainability: Join a company where your work directly contributes to reducing carbon emissions in logistics. Benefits: Join a great team in our dog-friendly, hybrid work model with an office located at the heart of Kreuzberg, where you'll enjoy a relaxed, no-micromanagement culture, regular company events, access to Urban Sports Club and L&D budget, and an office stocked with snacks and drinks to keep you energized. Our Company Values<ul><li>Driven by impact, not activity</li><li>Collaboration drives the core</li><li>Don’t just do it, own it</li><li>We think outside the truck</li><li>The customer in the driver's seat</li></ul> <div style="text-align:justify;">At JUNA, we value authenticity, humility, and potential - so even if you don't check every box, we encourage you to apply. We know that diverse backgrounds, perspectives, and experiences are what drive true innovation.</div> <div style="text-align:justify;">If you require accommodation during the hiring process, please don't hesitate to reach out to [email protected]. Please only contact this email for accommodation purposes.</div>

Customer Success Manager @ juna

About this role

Ready to apply?