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AGV Technical Support Engineer Intern (Mandarin and Spanish Speaking) @ hikrobot

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About this role

Your mission <p><span style="font-family:Arial, Helvetica, sans-serif;">Location: Madrid</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;"><br></span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">Main Responsibilities:</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">1. Project Deployment &amp; Commissioning</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">Assist engineers in on-site installation, configuration, and basic testing of AMR systems</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">Support setup of navigation maps, charging stations, and system parameters</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">Help with basic system integration tasks under guidance</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;"><br></span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">2. Technical Support &amp; Troubleshooting</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">Assist in diagnosing basic hardware, software, and network issues</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">Help monitor system alerts and identify common problems</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">Support documentation of issues and follow-up actions</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;"><br></span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">3. Customer Training &amp; Documentation</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">Support preparation of training materials and user documents</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">Assist in delivering basic system operation guidance to customers</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">Help update manuals, FAQs, and troubleshooting guides</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;"><br></span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">4. Operations Monitoring</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">Assist in tracking system performance (e.g., uptime, battery status)</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">Support routine checks and reporting</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">Help identify simple improvement opportunities</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;"><br></span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">5. Team Collaboration</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">Work with local service teams and engineers to support project needs</span></p><p><span style="font-family:Arial, Helvetica, sans-serif;">Assist in organizing feedback and project informationSupport coordination tasks when needed</span><span style="font-family:Arial, Helvetica, sans-serif;"><br></span><br></p> Your profile <div style="font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;"><ul><li style="font-family:Arial, Helvetica, sans-serif;">Currently pursuing or recently completed a degree in Engineering (e.g., Robotics, Mechatronics, Electrical, Automation, Computer Science, or related fields)</li><li style="font-family:Arial, Helvetica, sans-serif;">Basic interest or exposure to robotics, automation, or technical systems</li><li style="font-family:Arial, Helvetica, sans-serif;">Good communication skills and willingness to learn</li><li style="font-family:Arial, Helvetica, sans-serif;">Proactive attitude and ability to work in a team</li><li style="font-family:Arial, Helvetica, sans-serif;">Fluency in Spanish and Chinese(English is a plus)</li></ul></div> Why us? <p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">- Hands-on experience with cutting-edge AGV/AMR automation solutions applied across European markets.</p><p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">- Mentorship from experienced pre-sales and technical engineers.</p><p style="margin:0px;padding:0px;border:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">- Skills development in technical pre-sales, solution engineering, data analysis, CAD, and regulatory compliance.</p>

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