About this role
Yellowstone Local is proud to represent Bell Mechanical, a Hickory company and an industry leader in high-end residential HVAC. If you know how to keep crews moving, customers informed, and a packed HVAC schedule under control when priorities shift, this is the role where your operational skills will make an impact. What's in it for You? Pay: $50,000 to $75,000 base salary Performance Bonus: Monthly bonus tied to on-time scheduling and completed jobs Benefits : Medical, dental, and vision insurance through United Healthcare Retirement: 401(k) with company match Paid Time Off: Paid vacation, sick time, and holidays Training: Paid training, weekly classes at an in-house training center, and company-sponsored certifications Career Growth: Visibility across multiple HVAC brands through Hickory's centralized services team, with opportunities to advance into operations leadership Work Environment: Full-time, on-site position in Mahopac, New York Why You’ll Love It Here Employees Come First: Join a values-led culture built around putting employees first, treating people with respect, delighting customers, raising the bar, and getting results. Build Something Bigger: Be part of a team working to become a leading clean heat installation and service company in the Northeast. Established HVAC Reputation : Bell Mechanical has decades of experience serving high-end residential HVAC customers throughout Westchester, Putnam, and Fairfield Counties. Your Work Matters: Scheduling and dispatch directly affect technician productivity, installation efficiency, customer satisfaction, and completed jobs. Take Ownership: This isn't a role for simply filling calendar slots. You'll have responsibility for keeping installation scheduling, service dispatch, crews, equipment, and customers aligned. Advisor Culture: You'll be expected to communicate clearly, solve problems, and build trust with customers, technicians, installers, and managers. Your New Role Work on-site in Mahopac, New York , as the operational connection between sales, HVAC installation crews, service technicians, managers, and homeowners. Build and manage the HVAC installation schedule, assigning crews to sold jobs, balancing workloads, and sequencing multi-day installations efficiently. Manage the service dispatch board, prioritizing demand service calls, preventive maintenance visits, and callbacks while dispatching HVAC technicians as conditions change. Confirm appointments with homeowners, including arrival windows, site preparation requirements, and what they can expect from the installation or service visit. Coordinate HVAC equipment deliveries, permits, materials, and job readiness with warehouse and installation managers. Respond quickly to scheduling disruptions, including weather, parts delays, crew availability, and other operational changes. Reschedule jobs when necessary and communicate updates promptly to affected customers, technicians, installation crews, and managers. Maintain accurate information in CRM, scheduling, and dispatch software, including job statuses, technician and crew assignments, customer notes, and scheduling updates. Communicate daily with sales, installation managers, and service managers to keep office and field teams aligned. Track scheduling and dispatch KPIs, including on-time starts, technician utilization, and completed jobs per week. Support and improve scheduling, dispatch, and project coordination best practices. Perform other duties as assigned. Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.