About this role
Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception. We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary! Meet the team! The Professional Services team accelerates adoption of Unifonic’s AI‑driven CX platform by embedding AI across customer journeys, marketing, and contact centers to drive faster time‑to‑value, measurable outcomes, and long‑term platform adoption. As an Implementation Project Manager, you will own the delivery framework that keeps agentic projects from slipping, so time-to-value holds and we build the stickiness that turns a first project into an expansion. As a full-time member of the squad, you will carry a portfolio of agentic deployments and be the single point of accountability for their delivery health. Help us shape the future of communication by: Driving delivery cadence : Running weekly progress reviews with the client core implementation team, daily standups with the delivery squad, and keeping every project moving against a clear plan. Leading executive governance : Establishing monthly executive reviews with decision-makers on both the client and Unifonic sides, while surfacing risks, blockers, and decisions early. Protecting MVP scope: Maintaining a locked, protected MVP scope with clear acceptance criteria and change control, defending time-to-value and preventing scope creep from derailing a 3-month deployment timeline. Managing risks and issues: Maintaining a live issue log covering what can and cannot be delivered, escalating quickly, and keeping leadership transparently updated. Owning the portfolio: Managing a full portfolio of concurrent agentic deployments, balancing priorities, and keeping each engagement on track without becoming a bottleneck. Building reusable delivery assets: Codifying repeatable delivery patterns, templates, and governance routines so every engagement leaves behind a reusable primitive. Coordinating cross-functional teams: Orchestrating across FDE Engineers, Sestek PS, Product, and Commercial teams to ensure clean handovers and consistent alignment.