About this role
This role exists to be the first point of contact for TrustFlight’s internal and external clients raising issues by phone and email across TrustFlight’s SaaS products and eLearning services, resolving queries efficiently while upholding a consistently high standard of professional communication. The Technical Support Advisor takes personal ownership of every issue they handle, seeing it through to resolution where possible rather than passing it on, supports quality assurance testing of new releases and content, and works closely across departments to ensure clients receive a fast, accurate, and joined-up support experience.