About this role
We are seeking a Client Services Liaison to manage and coordinate client flight activity, ensuring a seamless end-to-end experience through effective planning, communication, and operational support. This role plays a crucial part in liaising between clients, operations, and internal teams to ensure efficient flight delivery in line with client expectations. Key Responsibilities: Client Coordination & Service Delivery Flight Planning & Operational Support Monitoring & Issue Resolution Collaboration & Internal Coordination Operational Administration & Data Management Client Experience & Brand Representation KPIs / Success Indicators: Percentage of client requests completed accurately and within the agreed service level Percentage of flights delivered without preventable client-service issues Percentage of issues resolved or escalated within the agreed response time Client satisfaction score for supported trips