About this role
Why this vacancy is available We are looking for a qualified receptionist to work at the Hotel Sir Victor in Barcelona to welcome as the ‘face’ of our company and ensure visitors receive a heartwarming greeting; a person who has the patience, personality and perseverance necessary to progress in this position and can improve experience of hotel guests. This is what you’re going to do Make the check-in and check-out for our guests. Ensure timely and accurate customer service. Handle complaints and specific customers’ requests. Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns. Inform clients of our hotel services, including breakfast and dining options. Promote all hotel amenities, conveniences and programs offered. Communicate with Housekeepers, Maintenance and Restaurants Departments to provide an overall comfortable guest experience.