About this role
Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24/7 support through our smart or remote hands, ensuring seamless, secure, and sustainable service. Our fully remote, round-the-clock management frees businesses from supervision hassles, setting new benchmarks in data center solutions. We’re seeking skilled Freelance Data Center Technicians to join our growing team. If you have expertise in data center operations and want flexible work, we’d love to hear from you. Job Overview: As a Freelance Data Center Technician, you will play a key role in delivering on-demand support to our global data centers. Your responsibilities will include hardware installation, troubleshooting complex issues, and managing network operations, ensuring optimal performance and reliability. We’re looking for someone with deep expertise in data center equipment and software who can work independently while collaborating with remote teams. In this role, you’ll be essential to maintaining smooth, secure, and efficient data center operations, contributing to our high standards of service excellence. Work Setup Independent contractor/freelance arrangement, not traditional full-time employment. On-demand, dispatch-based assignments. Flexible scheduling depending on client requirements and available work. Some assignments may require only a few hours, while others may require a full day or longer. Assignments may occur during regular hours, nights, weekends, or on short notice. Technicians should be comfortable working independently onsite with minimal supervision. Work is generally within or near the technician's local area. Assignment availability and workload depend on client demand. Each assignment may have specific requirements, rates, and terms confirmed through a separate SOW or assignment confirmation. Please note: This is not a traditional full-time position. There are no guaranteed weekly hours, and assignments and schedules vary based on client demand. Key Responsibilities Install, rack, stack, and decommission server and network equipment. Perform structured cabling, including copper and fiber-optic connections. Replace hardware components and perform basic physical troubleshooting. Assist with equipment deployments, migrations, and upgrades. Troubleshoot physical connectivity, cabling, and hardware issues. Maintain accurate documentation, asset records, and ticket updates. Follow site procedures, technical instructions, and safety requirements. Coordinate with project managers, remote teams, and data center personnel. Complete assigned tasks independently and escalate issues when necessary. Additional Responsibilities for Technicians with Advanced Technical Experience (Tier 3) Depending on experience and assignment requirements, technicians may also handle: Advanced Cisco or Juniper routing and switching configuration. VLANs, routing protocols, ACLs, and network security. Complex network and server troubleshooting, including root cause analysis. Data center migrations, infrastructure upgrades, and network reconfiguration. Automation, scripting, and advanced server/network configuration. Troubleshooting complex connectivity issues across multiple devices and systems. Work Authorization Candidates must already have the legal right to work in country of assignment. This is an independent contractor engagement, not a W-2 or traditional employee position. Reboot Monkey does not provide visa or work-permit sponsorship for these contract assignments. Candidates must be able to undertake the work legally under their own existing work authorization and contractor arrangement. Candidates should not require employer sponsorship now or in the future.