About this role
Quality Truck Care Center is looking to fill our Outside Parts Sales position in De Pere. We are a family-owned company that has been operating since 1986. We are a Western Star Truck Dealer, and we are the only XCMG heavy equipment dealer in Wisconsin. We are certified for Detroit, Cummins, Cat, and Allison; and service many more! We have locations in De Pere, Appleton, Oshkosh, and Fond du Lac. What you can Expect from a Career at Quality Truck Care Center! · Vacation with Rapid Accumulation up to 4 weeks! · Additional Rapid Accumulating PTO · Monthly Efficiency Bonus · Uniforms · Flexible Work Hours · Health/Dental/Vision · Supplemental Insurance Options · HSA and FSA Plans! · 401K with Employer Contribution · Health and Fitness Membership Participation · Annual Boot Allowance · Tuition Participation Plans · Extensive OEM Training w/additional Compensation · Personal Development Training · Advancement Opportunities · Apprentice Programs! · Referral Reward Program · Personal Financial Planning Program Position Summary: Responsible for the development and growth of outside sales as it relates to current and new products. Sells, delivers, and picks up parts. Primary Duties and Responsibilities: · Educating customers about product features and benefits, and providing expert parts solutions tailored to their specific needs · Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information. · Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line. · Actively identifying leads, making sales calls (phone and in-person), and converting prospects into customers to grow the sales territory · Maintains parts vehicle. Notifies manager of any repairs or maintenance required. · Represents Quality Truck Care Center in a professional manner, remaining friendly and courteous in all customer and co-worker interactions. · Taking parts orders, advising on part availability, communicating delivery information, and following up on orders to ensure customer satisfaction · Follows up on back orders. · Responds to customer inquiries and complaints. · Issues credits for returned parts after verifying purchase and pricing by reviewing original invoice. · Participates in annual physical inventory. · Performs other duties as assigned.