About this role
As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal. This role reports to the Head of Customer Success Management (EMEA). We are seeking a candidate with experience managing customers in a B2B environment, with a proven track record of renewing contracts, identifying expansion opportunities, and building strong, impactful customer relationships. Our Customer Success Management team oversees all post-sales activities with our customers—renewable energy developers—including new customer handoff from sales, quarterly business reviews, expansion opportunities, and renewal of annual contracts. Responsibilities: Own a book of High & Medium touch customers based in Europe, driving engagement throughout all stages of the customer journey. Drive healthy adoption, net retention, and churn targets. Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI. Engage with executive sponsors and decision-makers within customer organizations as needed. Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe. Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey. Act as a customer liaison within the organization, advocating to senior leadership as needed. Contribute to process development and organizational growth projects.