About this role
Planner
Leeds Office | Full Time
Job Overview:
As a Planner based in our Leeds office, you will be responsible for coordinating and scheduling emergency callouts and planned repair work to ensure prompt and efficient response to service issues. Your role involves coordinating with engineers and ensuring customer satisfaction through effective communication and problem resolution.
Key Responsibilities:
Receive and handle incoming callout requests via phone, email, or online systems.
Prioritise emergency repair requests based on urgency and safety considerations.
Schedule and dispatch qualified engineers or technicians to customer locations promptly.
Maintain clear, professional, and empathetic communication with customers throughout the callout process.
Record and update customer details, call logs, and job statuses accurately in the system.
Liaise between customers, engineers, and management to ensure smooth and timely resolution.
Adhere to all health and safety regulations and company policies during call handling and coordination.Qualifications & Skills.
Excellent communication skills, both verbal and written.
Strong organisational skills and ability to multitask under pressure.
Ability to remain calm and professional in high-pressure or emergency situations.
Flexibility to work outside normal business hours or on-call shifts as needed.
About Zuno
Zuno is the UK’s largest home energy installer, helping thousands of customers make their homes warmer, smarter and more energy efficient.
We’re a fast-growing team backed by Brookfield and part of the HomeServe Group, working with major household names including E.ON, EDF Energy, Worcester Bosch, B&Q and Tesla.
Join Zuno and be part of the team shaping the future of home energy in the UK.
Benefits:
30 days annual leave + bank holidays
Private medical cover with Aviva*
4 x salary Death in Service cover with Zurich*
Paid 6 months maternity pay after a year of service
Paid paternity pay after a year of service
Salary sacrifice pension matched up to 6%
Ongoing training & development opportunities
Social events
*After probationary period
Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.