About this role
Workster is partnering with a leading European BPO to hire enthusiastic Spanish Speaking Travel Experience Advisors for their growing Team, working from their offices in Sofia!You will be supporting the world-wide leading hospitality app.
Your Role Provide friendly and efficient service to the worldwide client community Be the first point of contact to handle and resolve customer complaints/queries Respond professionally and with empathy to inbound/outbound phone calls, messaging, and chat channels Demonstrate ownership of user queries until resolution Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters Investigate, identify, and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customer queries Research information and troubleshoot problems using available resources Recognize product and process issues that impact our community and submit reports and feedback Your Qualifications Fluent in Spanish (B2+) and English (B2) Patience, empathy, and an ability to demonstrate confidence when imparting information Ability to positively communicate difficult messages Previous experience in hospitality/call center will be considered an advantage Ability to work in a fast-changing environment Investigative skills with strong communication and interpersonal skills Proactively and independently work to meet targets and goals The Offer Fully paid training and very competitive base salary Stable job and career development opportunities Private Health Insurance You are working for a worldwide leading company in a multicultural team Relocation package for candidates outside of Bulgaria