About this role
Workster is seeking a proactive and empathetic German-speaking Customer Experience Specialist to support a major technology client in Gdansk, Poland. This is a full-time, office-based opportunity to join a global leader in the payment and commerce sector, focused on delivering exceptional service to both merchants and end-users. If you are customer-oriented, fluent in German and English, and ready to elevate support standards in a collaborative international environment, we encourage you to apply.
Key Responsibilities – German Customer Service & Support Jobs in Gdansk Deliver outstanding customer service experiences to German-speaking users via phone, email, and chat channels. Resolve customer inquiries regarding payment solutions, account management, and platform navigation in a timely, professional manner. Troubleshoot issues by following established procedures and utilising internal knowledge bases and technical tools. Escalate complex cases to appropriate internal teams, ensuring prompt and accurate resolution for every customer. Accurately maintain and update customer records within CRM systems and support portals. Contribute ideas and feedback to improve the processes and quality of the customer journey. Uphold company values of integrity, reliability, and inclusivity in daily interactions. Represent the brand consistently, ensuring excellent service for every customer engaging with the platform. Candidate Profile – German Customer Experience Specialist Requirements Fluency in German and English (verbal and written) is essential. Previous experience in customer service, technical support, or contact centre roles is an advantage. Effective communicator who excels at problem-solving, active listening, and building rapport with diverse customers. Strong organisational skills, high attention to detail, and ability to manage multiple cases efficiently. Adaptable with a proactive approach, able to work both independently and as part of a team. Competent user of CRM tools, ticketing platforms, and the Microsoft Office suite. Demonstrates empathy, patience, and a genuine commitment to delivering positive customer outcomes. Eligibility to work in Poland. What We Offer – Customer Experience Careers in Gdansk Opportunity to join a global technology company recognised for innovation in payments and commerce. Competitive remuneration package including fixed salary and comprehensive benefits. Structured onboarding and training with ongoing learning and development opportunities. Supportive, inclusive, and engaging working environment within a multilingual, multicultural team. Modern offices located in the heart of Gdansk with excellent transport links. Opportunities for professional growth and internal career progression. Why Choose a Customer Experience Specialist Role with Us? Be a key point of contact for our valued German-speaking customers, shaping their experience with a leading technology brand. Enjoy a vibrant workplace that embraces diverse perspectives, collaboration, and personal growth. Contribute to ongoing improvements and innovations in customer support services. Work in an organisation where your ideas and customer focus are recognised and rewarded. How to Apply – German-Speaking Customer Support Jobs in PolandIf you are ready to provide high-level support and become an advocate for exceptional customer experience, apply now with your CV and a short cover letter in English. Take the next step in your career with an employer at the forefront of customer-centric technology solutions in Gdansk.