About this role
Workster is proud to partner with a leading global customer experience outsourcing company to recruit an enthusiastic Arabic-speaking Customer Service Advisor for their Sofia team. This is an exciting opportunity to develop your career with a world-class employer, supporting customers for innovative technology and retail clients in a modern, multicultural environment.
Role Overview – Customer Service Support in Arabic and English Deliver professional and empathetic support to customers via phone, email, and chat in both Arabic and English. Assist customers by answering queries related to products, services, orders, and account information accurately and efficiently. Resolve customer issues and complaints, ensuring customer satisfaction and maintaining the highest quality service standards. Follow company processes and guidelines to identify, document, escalate, or resolve cases as needed. Work closely with colleagues and management to ensure customer concerns are addressed within Service Level Agreements (SLAs). Maintain accurate records of customer interactions and actions taken in the company’s CRM/ticketing system. Contribute to the positive reputation of our global client’s brand through a friendly, solution-oriented approach. Key Qualifications for Arabic-Speaking Customer Service Jobs in Sofia Fluency in spoken and written Arabic (C1 level or above). Very good command of English (B2 level minimum) required for internal communication and training. Previous experience in customer service, contact centre, or BPO environment is an advantage but not essential. Strong communication, active listening, and interpersonal skills. Reliable, organised, and able to multi-task in a fast-paced, multicultural workplace. Problem-solving mindset with focus on delivering solutions and customer satisfaction. High attention to detail and a proactive approach to completing tasks. Eligible to work in Bulgaria (EU Passport or valid work permit/residency). Offer & Benefits – Customer Service Careers in Bulgaria Competitive salary and performance-based bonuses. Full training provided – develop your customer service and technology skills. Modern office facilities located in central Sofia, with access to transport. Work-life balance: regular working hours, with some flexibility possible. Private health insurance and meal vouchers. Supportive, international team and opportunities for ongoing learning & development. Career progression opportunities within a leading BPO employer. Regular team-building events, language courses, and a multicultural work environment. Why Apply for Arabic-Speaking Customer Service Positions in Sofia? Grow your career in a stable, expanding international company. Enhance your experience supporting world-renowned brands. Enjoy a vibrant work culture and a diverse, inclusive team. How to ApplyIf you are passionate about helping people, fluent in Arabic and English, and seeking a rewarding customer service advisor job in Sofia, please submit your CV in English. Join us and take your career to the next level!