About this role
Workster is partnering with a leading B2B solution provider who are looking to recruit a Quality Control Manager for their studios in Belgrade, Serbia.
Your Role Collaborate with department leadership to ensure alignment of quality initiatives with overall organizational goals. Ensure adherence to internal policies, regulatory standards, and contractual obligations, with a focus on exceeding quality expectations. Foster a positive and collaborative team environment that promotes continuous learning and improvement. Act as a mentor and role model by reinforcing best practices, procedural compliance, and high service standards. Implement coaching and development strategies to support employee performance and growth. Review and assess the work of quality assurance team members, offering constructive feedback for improvement. Analyze quality control data to identify trends and opportunities for process enhancement. Recommend and implement workflow optimizations to increase operational efficiency. Prepare and present performance reports with actionable recommendations for improvement. Keep the team informed of any updates or changes to policies, procedures, or quality standards. Supervise and guide quality control staff, monitoring individual and team performance. Support daily operations by ensuring effective task execution and resource coordination. Oversee and coordinate the activities of supervisors and specialists within the quality control function. Your Qualifications Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication. 3+ years of managerial experience, leading teams of 20 or more. Strong leadership, communication, and team-building skills. Proactive, results-driven, and able to manage projects independently or collaboratively. Experience in quality assurance or process improvement, with attention to detail and data analysis skills. Strategic thinker with solid decision-making and problem-solving abilities. Comfortable working with KPIs and performance metrics. Skilled in Microsoft Office and general task management tools. Organized, dependable, and committed to continuous improvement. Experience in compliance or industry-specific quality control (e.g., gaming) is a plus. The Offer Excellent remuneration package based on experience, skills, and performance A dynamic international team with a positive and friendly atmosphere Guidance and tools to reach career potential Paid training Private health insurance after 6 months Free gym membership Relocation support