About this role
Workster is seeking a motivated and digitally savvy individual for a key Client Advisor Web Solutions position. This is an exciting chance to join a dynamic, internationally recognised company, and support our clients in maximising the potential of web-based solutions while developing your career in customer care and digital services.
Key Responsibilities – Providing Client Support for Web Solutions Serve as a primary contact for clients seeking support with web-based products, platforms, and digital services. Consult and advise clients on best practices for using our web solutions to achieve their business objectives. Guide clients through online account set-up, product features, integrations, and troubleshooting steps. Collaborate closely with internal teams, including technical support and product managers, to resolve client issues efficiently. Assist with updates, version releases, and testing new web functionalities for clients. Document client interactions and maintain accurate records of service requests using CRM tools. Identify potential opportunities for upselling additional digital solutions or enhancements. Required Qualifications – Digital Customer Care and Web Solutions Expertise Fluency in English (minimum B2 level) both spoken and written; French C2 Solid technical literacy, including confidence using content management systems, web browsers, and office software. Positive and proactive attitude, with a passion for delivering excellent customer experiences online. Experience in customer service, digital services support, or web platform administration is an advantage. Strong communication and problem-solving skills with the ability to explain technical concepts to clients of varied levels. Comfortable working in a fast-paced, multicultural team environment. Employee Benefits – Career Development in Web and Digital Solutions Full-time employment contract in a stable, globally active company. Structured onboarding with comprehensive training and continued mentorship. Attractive remuneration package and performance-based incentives. Private medical care, group insurance, and wellness programmes. Flexible working environment, including opportunities for remote work. Ongoing learning, development pathways, and career growth opportunities within digital solutions. Supportive team culture, international workplace, and regular team activities and events. Application Process – Join Our Client Advisor Web Solutions Team Submit your CV in English, detailing your experience with web solutions, digital support, or client service. Selected candidates will be contacted for a video interview and practical skills assessment. We welcome applications from individuals of all backgrounds and ensure a fair, inclusive hiring process.