About this role
Are you a proactive professional with strong German language skills and a passion for empowering customers? Workster is recruiting a German Customer Success Manager to join a leading BPO partner in Lisbon. This is an exciting opportunity to help drive customer satisfaction and long-term loyalty while developing your career in client management within a dynamic, international environment.
Key Responsibilities – German Customer Success Manager in Lisbon (Customer Experience & Relationship Management) Act as a main point of contact for German-speaking clients, ensuring a high level of service and satisfaction throughout their customer journey. Develop trusted advisor relationships with key accounts, stakeholders, and executive sponsors, promoting customer retention and growth. Guide clients through onboarding, implementation, and usage of digital solutions and outsourced services. Identify and proactively address customers’ pain points, resolving issues with efficiency and professionalism. Collaborate closely with internal teams such as Operations, Sales, and Technical Support to guarantee swift and accurate service delivery. Monitor and analyse customer health metrics, feedback, and account activity for continuous improvement opportunities. Lead business review meetings and help clients unlock the full value of the company’s solutions. Document interactions accurately in CRM tools and ensure up-to-date client records for high quality support. Spot and share upsell or cross-sell opportunities to maximise customer value and business growth. Required Qualifications – German Customer Success Manager (BPO, Lisbon) Fluency in German (C1 or higher) and solid communication skills in English (B2+). Strong customer orientation with demonstrated experience in Customer Success, Account Management, Customer Care, or BPO customer support roles. Excellent interpersonal skills with the ability to build relationships at all organisational levels. Technical savviness with confidence using CRM platforms (e.g., Salesforce, Dynamics), MS Office, and web-based tools. Analytical mindset with attention to detail, able to interpret data and take actionable steps. Positive, solution-driven attitude and ability to work collaboratively in multicultural teams. Outstanding time management, with proven ability to manage multiple priorities in a fast-paced environment. Employee Benefits – Customer Success Career in Lisbon Full-time, permanent employment contract with stable working hours (Monday to Friday). Comprehensive paid onboarding and ongoing professional training. Attractive remuneration package and performance-related bonuses. Flexible, hybrid work arrangements (in-office and remote days as per project requirementsJoin Workster in Lisbon as a German Customer Success Manager (BPO)! Workster).
< is collaborating with a multinational leader in outsourcing solutions. We’re looking for a proactive team member to ensure the highest quality customer experience for our clients’ Germanli>Private medical insurance-speaking customers. Seize this opportunity to advance your career in a vibrant,, wellness programmes, and international environment in Portugal’s capital.
Key Responsibilities – German Customer Success and Client Relationship Management Act as the primary contact for German-speaking clients, providing support and access to employee discounts.</ resolving inquiries through multiple channels (calls, email, and chat). Manage and monitor the customer lifecycle, fostering long-term satisfactionli> <li, loyalty, and retention. Onboard new customers, assisting with product set-up, training, and best practice sharing to ensure successful adoption. Analyse client accounts to identify>Support for relocation to opportunities for upselling and cross-selling additional services or features. Handle escalations and complex cases, Lisbon if required.</li ensuring prompt and effective resolution in line with service level agreements. Collaborate> with internal teams, including product, support, and sales to ensure seamless clientModern office workspace in a vibrant international location. Opportunities for career advancement, learning, and development service delivery. Document all customer communications and maintain within a global organisation. <li tools.
>Inclusive culture with team Gather feedback activities, events, and recognition programmes.
Application Process – Join as a German Customer Success from customers and share insights Manager in Lisbon
to help improve company products Submit your and services.
CV in English detailing your Requirements – German BPO Customer Success Manager Skills experience in customer management, account operations, or BPO support. SelectedFluency in German candidates will be invited to (C1) and excellent English skills (B2 and above), both written and spoken. Previous experience in a customer success, account management, or onsite), followed by relevant skills assessments. or premium customer service role – ideally in a BPO or technology environment. Strong communication, organisational. Start. Customer-focused attitude with a passion for delivering exceptional client experiences. your new journey as a Customer Success Manager in LisbonTech-savvy and confident using CRM systems, online platforms, and basic office – Grow, engage, applications. Ability to and make a difference with Workster!