About this role
Workster is partnering with a leading global customer experience company to recruit French-speaking Sales and Service Client Advisors for a growing international project based in Sofia, Bulgaria.
If you enjoy building strong customer relationships, solving problems with empathy, and combining service with sales in a professional environment, this is an excellent opportunity to join a multicultural team. You will support customers across multiple channels, deliver high-quality service, and identify opportunities to enhance customer satisfaction and revenue.
Your RoleProvide exceptional customer support via phone, email and chat in French and English
Handle inquiries related to products, orders, billing, returns and general service requests
Deliver a personalised and consistent customer experience on every interaction
Process orders, returns and refunds using company systems and CRM tools
Identify sales and upsell opportunities while offering consultative guidance to customers
Escalate and follow up on complex issues with internal teams to ensure timely resolution
Maintain accurate customer records and update case notes in the CRM
Achieve individual and team performance targets, balancing service quality with sales objectives
Contribute to continuous improvement by sharing customer feedback and process enhancement ideas
Your QualificationsNative-level or fluent French
Very good command of English, both written and spoken
Previous experience in customer service, retail, hospitality or sales-focused roles preferred
Strong communication and interpersonal skills with a customer-first mindset
Ability to identify customer needs and propose appropriate solutions or upgrades
Comfortable working with CRM systems, ticketing tools and standard office software
Ability to multitask, prioritise workload and work efficiently in a fast-paced environment
High attention to detail, organisation skills and reliability
Team player with a proactive attitude and willingness to learn
The OfferFull-time on-site position based in Sofia, Bulgaria
Competitive salary with performance-related bonuses and benefits aligned with company policy
Structured onboarding and paid comprehensive training on products, systems and customer management
Health insurance and social contributions in accordance with Bulgarian labour regulations
Opportunities for internal growth and long-term career development within an international organisation
Modern office environment with a collaborative, multicultural team
Flexible leave policy and employee benefits in line with local requirements
Working schedule typically 40 hours per week with possible shift variations to cover business hours
Workster is recruiting a French-speaking Sales and Service Client Advisor to join our Sofia team. If you are service-oriented, sales-aware and fluent in French and English, we would like to hear from you.