About this role
Workster is partnering with a leading travel management, corporate card, and expense management company to recruit a Senior Business Travel Consultant to join their Portugal-based team.
In this role, you will provide high-quality support to corporate travelers, handling bookings for accommodations, flights, rail travel, and other business travel services. You will be responsible for ensuring seamless travel arrangements, assisting with self-service tools, and ensuring compliance with company and customer policies.
This is a full-time position, offering the flexibility of remote work across Portugal or a hybrid model in Lisbon.
Key Responsibilities Provide customer support via chat, calls, and emails, ensuring a smooth travel experience Stay up to date with relevant travel information, destinations, and service providers Assess customer needs, urgency, and preferences efficiently Handle complex travel bookings, including flights, rail, accommodations, and additional services Assist customers with self-service options on travel platforms and apps Ensure responses are timely and aligned with service level agreements (SLAs) Maintain compliance with company and customer policies, following global travel standards Provide feedback to stakeholders on service improvements and key processes Participate in team discussions on industry trends, products, and service providers Stay informed about best practices in business travel Meet attendance, training, and performance expectations Requirements Fluent Spanish (C1), both written and spoken 5+ years of experience in a business travel consultant role, handling air, rail, and accommodation bookings 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – Mandatory Experience in customer-facing roles or contact center environments Proficiency with tools such as Gmail, Zendesk, Slack, and Salesforce Ability to work rotating shifts (Monday to Sunday, 7 AM – 11 PM) Strong multitasking and problem-solving skills Ability to work independently and handle customer issues efficiently Professional, empathetic, and excellent communication skills Additional language skills in French, German, Spanish, or Italian are a plus. The Offer Competitive remuneration package based on experience, skills, and performance Flexible work model – Remote (Portugal) or Hybrid (Lisbon) Medical, dental, and vision plans with premium coverage Paid parental leave and bereavement leave Subsidized commuter benefits Mental health support programs Connectivity stipends to support remote work Guidance, training, and career development tools