About this role
Workster is partnering with a global customer service leader to recruit a Team Manager with Czech and English skills. In this role, you will lead and manage a team, ensuring top-tier performance and service quality to guarantee customer satisfaction. If you are passionate about leadership, data-driven strategies, and customer service excellence, this is a great opportunity to grow in a dynamic and international environment.
Your Role Establish and maintain communication with clients and/or team members, understand their needs, and resolve issues to meet expectations. Create and implement strategies based on data analysis and observations that impact team performance and the bottom line. Identify the training needs for the team, equipping them with essential skills and knowledge. Gain a thorough understanding of the systems and operational procedures used within the program. Regularly collaborate with stakeholders on changes, promotions, and updates. Ensure all team members, partners, and third-party providers comply with process standards and requirements. Your Qualifications Fluent in Czech (C1/C2) and English (B2). Bachelor’s degree or equivalent qualification. 1–2 years of experience in a similar team management or leadership role. Strong analytical skills, with the ability to interpret data, identify trends, and implement improvements. Demonstrated leadership capabilities, with a focus on team development and issue resolution. Excellent time-management skills, with the ability to balance multiple schedules and initiatives. Strong verbal and written communication skills, able to convey information clearly and professionally. Excellent working knowledge of MS Office applications.