About this role
Workster is partnering with a leading Outsourcing/BPO company to recruit a German-speaking Customer Support Specialist for their Lisbon office.
In this role, you will provide exceptional customer support across multiple channels, ensuring customers receive timely, accurate, and empathetic assistance. You will be part of a dynamic, international team working to resolve enquiries, troubleshoot issues, and deliver a positive customer experience that drives satisfaction and loyalty.
Your Role
Respond to customer enquiries via phone, email, chat, and social media in German
Provide clear, accurate and friendly support for product, billing and technical questions
Troubleshoot issues and guide customers through step-by-step solutions
Escalate complex issues to specialised teams and follow up to ensure resolution
Document interactions and maintain detailed records in the CRM
Meet and exceed quality, productivity and customer satisfaction KPIs
Contribute suggestions for process improvements and share customer feedback internally
Work collaboratively with colleagues in a multicultural environment
Your Qualifications
Fluent German (C1/C2) and good English (B2+) for internal communication
Previous experience in customer service, retail, hospitality or BPO is a plus
Excellent communication and interpersonal skills with strong empathy and patience
Ability to handle multiple channels and tasks in a fast-paced environment
Comfortable using Google Suite, MS Office and CRM tools
Problem-solving mindset with attention to detail and a customer-first attitude
Willingness to work flexible shifts, including evenings and weekends if required
The Offer
Full-time, on-site position in Lisbon, Portugal
Working schedule: Monday to Sunday (rotational shifts), 40 hours/week
Paid training and structured onboarding program
Competitive salary with performance-related incentives
Health insurance and other employment benefits
Modern office with a multicultural, collaborative team
Opportunities for career development and internal mobility
Additional perks such as language lessons and team events