About this role
Workster is partnering with a leading global customer experience company to recruit French Client Advisors for a fully remote opportunity based anywhere in Bulgaria.
If you are seeking to progress your career in an international environment, this could be an excellent opportunity. You will join a friendly, supportive team delivering high-quality service to customers while developing valuable communication and problem-solving skills in a dynamic, people-focused workplace.
Your Role
Handle inbound customer enquiries via phone, email and chat in French and English
Provide accurate, complete and timely information in response to customer requests
Assess customer needs, offer appropriate solutions and ensure high levels of satisfaction
Manage order queries, product information, billing questions and general account support
Document interactions and update internal systems with clear and detailed case notes
Escalate complex issues to specialist teams according to established procedures
Collaborate with colleagues across departments to resolve cases efficiently
Maintain quality standards, meet performance targets and follow company policies
Your Qualifications
Fluency in French and good command of English (B2 or above)
Previous customer service experience is an advantage but not required
Strong verbal and written communication skills
Customer-focused mindset with effective problem-solving abilities
Comfortable using computers and navigating multiple systems
Ability to work independently and as part of a diverse, international team
Positive, proactive attitude and willingness to learn
Eligible to work in Bulgaria
The Offer
Fully remote role from anywhere in Bulgaria
Relocation support available for eligible candidates
Comprehensive paid training and structured onboarding
Permanent employment contract and stable working schedule
Competitive salary package and performance-related bonuses
Private health insurance and wellbeing benefits
Access to a wide range of employee benefits and services
Career development and internal mobility opportunities
Supportive international working environment and ongoing learning
Standard schedules: Monday to Friday with occasional shift variations depending on project needs
Workster supports candidates throughout the recruitment process and can provide guidance on relocation and onboarding where applicable.