About this role
Workster is partnering with a leading global access solutions company to recruit German-speaking Customer Service Representatives for its international operations in Sofia, Bulgaria.
Join a collaborative and multicultural team supporting customers across Europe. In this role, you’ll provide outstanding customer service, assist with product and service inquiries, coordinate with internal teams, and ensure every customer interaction is handled professionally and efficiently.
Your RoleServe as the first point of contact for customers via phone, email, and chat
Provide professional support and guidance regarding products and services
Enter and verify customer information accurately within internal systems
Handle customer interactions in German and English, both verbally and in writing
Resolve customer issues with a solution-oriented approach, including de-escalating difficult situations
Coordinate with internal departments to ensure seamless customer support
Support the processing of fault reports and repair requests
Document customer interactions accurately and maintain high-quality records
Your QualificationsNative-level fluency in German
Fluent English (C1 level)
Previous experience in customer service or customer care
Excellent communication and interpersonal skills
Strong customer-oriented mindset with outstanding problem-solving abilities
Experience handling challenging customer situations and conflict resolution
Good knowledge of Microsoft Office applications
Experience working with CRM systems
Ability to work collaboratively in an international team environment
The OfferHybrid working model: 3 days in the office and 2 days working from home
Competitive remuneration package
Home office allowance
25 days of paid annual leave
Additional health insurance
Food vouchers
Public transportation card
Employee Assistance Program (Mental Health, Legal & Financial Counselling)
Optional parking space
Multisport card
Brand-new modern office in a Class A business building
Comprehensive training and mentorship programs
Access to over 15,000 LinkedIn Learning courses to support your professional development
Opportunity to join a global company that values diversity, inclusion, sustainability, and mutual trust