About this role
Workster is partnering with a leading global access solutions company to recruit French-speaking Client Advisors for its international operations in Sofia, Bulgaria.
Join a diverse and collaborative team supporting customers across Europe. In this role, you’ll deliver exceptional customer service, advise customers on products and services, manage inquiries across channels, and collaborate with internal teams to ensure a seamless customer experience.
Your Role
Act as the first point of contact for customers via phone, email, and chat
Provide professional guidance on products, services, and account-related enquiries
Accurately enter and verify customer information in internal systems
Handle customer interactions in French and English, both verbally and in writing
Resolve customer issues using a solution-oriented approach, including de-escalation when necessary
Coordinate with internal departments to ensure timely and effective issue resolution
Support order processing, returns, and service requests as required
Document customer interactions precisely and maintain high-quality records
Your Qualifications
Native-level fluency in French
Fluent English (C1 level)
Previous experience in customer service or client advisory roles is an advantage
Excellent communication and interpersonal skills
Customer-focused mindset with strong problem-solving abilities
Experience managing challenging customer situations and conflict resolution
Good knowledge of Microsoft Office applications
Experience working with CRM systems
Ability to work collaboratively within an international team
The Offer
Hybrid working model: 3 days in the office and 2 days working from home
Competitive remuneration package
Home office allowance
25 days of paid annual leave
Additional health insurance
Food vouchers
Public transportation card
Employee Assistance Program (Mental Health, Legal & Financial Counselling)
Optional parking space
Multisport card
Modern office in a Class A business building in Sofia
Comprehensive training and mentorship programmes
Access to over 15,000 LinkedIn Learning courses to support professional development
Opportunity to join a global company that values diversity, inclusion, sustainability, and mutual trust