About this role
Workster is partnering with a leading global customer experience company to recruit a Turkish-speaking Customer Success Specialist for an international social media project based in Sofia, Bulgaria.
This is an exciting opportunity to join a dynamic customer success team supporting users through social media channels. You will represent an international brand, respond to customer enquiries, resolve issues efficiently and help deliver a positive experience for the Turkish-speaking market.
Your Role
Provide high-quality customer support through social media platforms, including direct messages, comments and other digital channels
Respond to customer enquiries in Turkish in a professional, timely and engaging manner
Assist customers with account-related questions, product information and general platform navigation
Identify customer needs and provide accurate, personalised solutions
Manage customer feedback, complaints and sensitive cases with empathy and professionalism
Monitor social media interactions and identify opportunities to improve customer satisfaction
Escalate complex or specialised cases to the appropriate internal teams when required
Accurately record customer interactions and case resolutions in the relevant systems
Follow brand guidelines, company procedures, quality standards and data protection policies
Collaborate with colleagues and internal departments to ensure a consistent customer experience
Stay up to date with social media trends, platform updates and relevant customer support practices
Your Qualifications
Native-level fluency in Turkish
Good command of English
Previous experience in customer service, customer success, social media moderation or a contact centre environment is an advantage
Excellent written communication skills and a strong sense of tone and audience
Confident user of social media platforms and digital communication tools
Strong problem-solving skills and a customer-focused mindset
Ability to manage multiple conversations and prioritise tasks effectively
Good computer literacy and ability to navigate multiple systems
Strong attention to detail and ability to follow established procedures
Ability to remain calm and professional when handling challenging customer interactions
Team player with a positive attitude and willingness to learn
Willingness to work in a fast-paced, international environment
The Offer
Office-based position in Sofia, Bulgaria
Full-time employment
Competitive salary and performance-related opportunities
Monday to Friday schedule with rotating shifts, depending on business requirements
Comprehensive onboarding and paid training
International and multicultural working environment
Career development opportunities within a global organisation
Modern office facilities and supportive team culture
Opportunity to work with leading social media platforms and an international brand