About this role
Workster is partnering with a leading customer experience company to recruit a Portuguese-speaking Customer Support Specialist for an inbound customer service position based in Covilhã, Portugal.
This is an excellent opportunity for a customer-focused professional who enjoys helping people and solving problems. You’ll support customers by phone, email, or other communication channels, provide accurate information, resolve enquiries efficiently, and deliver a consistently positive customer experience while meeting quality and performance standards.
Your RoleRespond to inbound customer enquiries in Portuguese in a professional, friendly, and efficient manner
Provide accurate information about products, services, orders, accounts, and company procedures
Identify customer needs and offer appropriate solutions based on established guidelines
Handle questions, complaints, and service requests while maintaining a positive customer experience
Resolve issues at the first point of contact whenever possible, escalating more complex cases when required
Record all customer interactions accurately in internal systems and customer relationship management tools
Follow customer service processes, quality standards, data protection requirements, and company policies
Meet agreed performance targets, including customer satisfaction, quality, productivity, and response time objectives
Maintain a high level of product and service knowledge through ongoing training and updates
Communicate clearly and adapt the approach to different customer needs and situations
Handle customer information confidentially and comply with all security procedures
Work collaboratively with colleagues and other departments to ensure effective customer support
Your QualificationsFluent Portuguese
Previous experience in customer support, contact centre, call centre, hospitality, retail, or another customer-facing environment is an advantage
Excellent verbal and written communication skills
Customer-focused attitude with strong listening and problem-solving abilities
Ability to remain calm, patient, and professional when handling challenging customer interactions
Good attention to detail and ability to follow procedures accurately
Comfortable using computers, customer support platforms, and multiple digital systems
Ability to work towards individual and team performance targets
Reliable, adaptable, and comfortable working in a fast-paced service environment
Ability to work independently and as part of a multicultural team
Availability to work the required schedule, including shifts where applicable
The OfferOffice-based customer support position in Covilhã, Portugal
Professional onboarding and comprehensive customer service training
Opportunity to join a leading international customer experience organisation
International and multicultural working environment
Competitive salary and benefits package
Ongoing learning and professional development opportunities
Supportive team culture and structured career progression
Modern workplace and professional working environment
Opportunity to develop valuable customer service, communication, and problem-solving skills