About this role
Workster is partnering with a leading international customer experience provider to recruit Spanish and Catalan-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms.
In this role, you will be the first point of contact for customers, helping them with account management, billing enquiries, technical issues, and questions about products and features. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon hub potentially required for training, technical setup, or operational needs.
Your RoleDeliver professional, friendly, and empathetic customer support
Assist customers with account management and billing enquiries
Troubleshoot technical issues and provide effective solutions
Provide accurate information about streaming products, services, and features
Identify customer needs and resolve enquiries in a timely manner
Maintain high levels of customer satisfaction while meeting quality and performance standards
Communicate clearly and professionally throughout every customer interaction
Maintain a positive and customer-centric approach
Work within a multicultural and collaborative customer support environment
Work on a 24/7 rotating schedule, including nights, weekends, and public holidays
Your QualificationsFull professional fluency in Castilian Spanish
Full professional fluency in Catalan
English at B1 level or higher
Excellent communication and interpersonal skills
Strong passion for customer service and problem-solving
Comfortable working with technology and digital platforms
Empathetic, adaptable, and attentive to detail
Ability to work effectively in a fast-paced and team-oriented environment
Comfortable assisting customers with technical troubleshooting
Availability to work on a 24/7 rotating shift schedule
Currently based in mainland Portugal or willing to relocate
The OfferRemote work from mainland Portugal
Full-time position of 40 hours per week
8-hour shifts with an additional lunch break
24/7 rotating schedule from Monday to Sunday
Approximately 2 weeks of comprehensive initial training, delivered in English
Training covering systems, products, services, customer management, and on-the-job activities
Health insurance from the first day of the employment contract
Holiday and Christmas allowances
Meal allowance provided via debit card
Relocation accommodation option for eligible candidates living more than 100 km from the workplace
Initial employment contract with an expected duration of 12 months, with the possibility of a permanent employment relationship after two years
Portuguese annual leave entitlement, with 22 days per calendar year after the first year, subject to the applicable rules
Opportunity to work within an international and multicultural environment supporting a globally recognised entertainment service