About this role
Workster is partnering with a leading international customer experience provider to recruit Danish-speaking Customer Support Associates in Sofia, Bulgaria, supporting customers of a major international telecommunications provider.
This is a pure customer service position with no sales or upselling, focused on assisting customers across multiple channels, resolving service-related enquiries, and delivering a professional and positive customer experience. The position is on-site in Sofia, with fixed working hours from Monday to Friday.
Your RoleHandle inbound customer enquiries via phone, email, chat, and other supported channels
Assist customers with top-ups, SIM activation, roaming, account enquiries, and other telecommunications services
Provide accurate information and clear guidance regarding products and services
Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
Accurately document customer interactions and maintain up-to-date case information
Follow established processes, procedures, and quality standards
Deliver professional, clear, and empathetic support during every customer interaction
Provide a consistently positive customer experience
Focus exclusively on customer support, with no sales or upselling responsibilities
Your QualificationsDanish at B2 level or higher
English at B2 level or higher
Undergraduate, graduate, postgraduate education or equivalent
Strong verbal and written communication skills
Good computer skills and confidence working with multiple systems simultaneously
Strong problem-solving skills and a customer-focused mindset
Previous experience in customer service, BPO, telecommunications, or a similar environment is an advantage
Previous experience with CRM or ticketing systems is an advantage
Availability to work Monday to Friday, 10:00–19:00
Availability to work on-site in Sofia, Bulgaria
The OfferCompetitive monthly salary
Performance-based bonus
Additional health insurance
Food vouchers
Relocation support for eligible candidates moving to Sofia
Three weeks of initial training, conducted in English, followed by accreditation
Ongoing support and professional development
Opportunity to strengthen your customer service, communication, and technical troubleshooting skills
Stable Monday-to-Friday schedule, 10:00–19:00
No weekend shifts
International and multicultural working environment
On-site position in Sofia
Opportunity to develop your career within a leading global customer experience organisation