About this role
Workster is partnering with a leading international customer experience provider to recruit Portuguese-speaking Client Advisors in Porto, Portugal, supporting customers of a major global brand.
This role is ideal for a customer-focused professional who enjoys building positive relationships, providing expert assistance, and resolving enquiries efficiently. You will communicate with customers in European Portuguese, deliver accurate information, and ensure a consistently high-quality client experience in an international environment.
Your RoleHandle inbound customer enquiries by phone, email, chat, or other supported channels
Assist customers with product, service, account, and order-related enquiries
Provide accurate information and clear guidance in European Portuguese
Identify customer needs and recommend appropriate solutions
Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
Deliver professional, friendly, and empathetic customer service during every interaction
Accurately document customer interactions and maintain up-to-date case information
Follow established processes, procedures, and quality standards
Escalate complex issues to the appropriate internal teams when required
Maintain a consistently positive client experience and represent the brand professionally
Your QualificationsNative or fluent European Portuguese
Good command of English, both written and spoken
Strong verbal and written communication skills
Customer-focused mindset with a professional and helpful approach
Strong problem-solving and active listening skills
Good computer skills and confidence working with multiple systems simultaneously
Ability to work independently and as part of an international team
Previous experience in customer service, client support, contact centre, BPO, hospitality, or a similar environment is an advantage
Previous experience with CRM, ticketing, or customer support systems is an advantage
High attention to detail and ability to follow procedures accurately
Based in or willing to relocate to Porto, Portugal
The OfferCompetitive salary package
Performance-based bonus or additional benefits, depending on the project
Comprehensive onboarding and role-specific training
Ongoing coaching, support, and professional development
Opportunity to develop customer service, communication, and problem-solving skills
Relocation support for eligible candidates moving to Porto
International and multicultural working environment
Modern working environment in Porto
Stable employment with career development opportunities
Opportunity to build a career with a leading global customer experience organisation