About this role
ABOUT THE ROLE
We are seeking an experienced Part-Time Sales Associate to join our Vivienne Westwood boutique in Los Angeles for 4 days a week. This role is focused on delivering a high-touch, luxury client experience, driving sales performance, and building long-term client relationships. The ideal candidate is a confident seller with a strong understanding of the luxury fashion market and an existing client portfolio.
KEY RESPONSIBILITIES
Client Experience & Sales
Deliver an exceptional client experience aligned with the Vivienne Westwood brand
Achieve individual and store sales targets, contributing to overall business performance
Identify client needs and provide expert guidance on products, styling, and collections
Support clients throughout the full customer journey, from initial engagement to after-sales service
Clientele & Relationship Building
Build and maintain a strong client book, driving repeat business and loyalty
Proactively engage in client outreach, including appointments, follow-ups, and events
Maintain accurate and up-to-date client information within CRM systems
Product Knowledge & Brand Representation
Develop in-depth knowledge of collections, materials, and brand heritage
Represent the brand with professionalism, passion, and authenticity at all times
Store Operations
Support daily store operations, including POS transactions, stock management, and visual merchandising
Ensure compliance with company policies, procedures, and loss prevention standards
Maintain high standards of store presentation and housekeeping
Team Contribution
Work collaboratively with the team to support store goals
Contribute to a positive and professional working environment
Support additional business needs as required
WHAT WE ARE LOOKING FOR:
Previous experience in a retail environment, ideally within a premium or luxury setting
Experience supporting, motivating, or working collaboratively within a team
Strong communication skills, with the ability to deliver an excellent customer experience
A proactive and adaptable approach, with a focus on driving results
Requirements
Minimum 3+ years of experience in luxury fashion retail
Proven track record of achieving sales targets and KPIs
Strong clientele skills with an existing client portfolio preferred
Excellent communication and interpersonal skills
Strong understanding of fashion trends, products, and styling
Ability to work in a fast-paced, client-focused environment
Flexible availability, including weekends and peak trading periods
Fluency in Mandarin, Cantonese, or Japanese is preferred but not mandatory
(Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)
BENEFITS
Commission/Bonus
Uniform allowance
Staff discounts
Training
Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
Cycle to work scheme
Generous annual leave allowance
Pension Scheme
Opportunity to develop new skills and progress in your career
Opportunity to work for a company that cares and believes in its people and the environment
Applications are reviewed on an ongoing basis, so we recommend applying early to avoid missing out.
Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this link