About this role
ABOUT VIVIENNE WESTWOOD
Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values — Gaia, Quality not Quantity, Activism, Culture & Heritage — guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you.
ABOUT THE ROLE
Vivienne Westwood Bridal is seeking an organized, detail-oriented, and proactive Bridal Specialist to support the day-to-day operations of our Bridal Department as having bridal appointments two days a week. This role is ideal for someone with strong administrative skills, excellent communication, sales expertise in luxury or bridal and a passion for luxury fashion and client experience.
The successful candidate will, in addition to Sales, will assist the Bridal Manager with appointment coordination, client communications, order administration, reporting, ensuring a seamless experience for our brides throughout their journey.
KEY RESPONSIBILITIES
Client Communication, Sales & Scheduling
Manage bridal inquiries via email and telephone
Coordinate bridal appointments, fittings, consultations, and gown collections for bridal manger and self.
Maintain appointment calendars and scheduling systems
Follow up with clients regarding orders, payments, and upcoming appointments
Provide exceptional client service while representing the Vivienne Westwood brand
Maintain professional written correspondence with clients, vendors, and internal teams in a timely manner.
Administrative Support
Maintain accurate client records and order tracking systems
Assist with invoice preparation, deposits, balances, and payment documentation
Organize bridal files, measurement records, and fitting notes
Support shipping, delivery coordination, and collection appointments
Prepare weekly and monthly reports for management
Assist with data entry, record keeping, and document management
Bridal Operations
Liaise with internal teams regarding gown production, deliveries, and alterations
Monitor order timelines and communicate updates to clients
Assist with inventory management of samples, veils, and accessories
Support showroom preparation and presentation standards
Assist with special bridal events and trunk shows as required
General Duties
Maintain confidentiality and professionalism at all times
Ensure all records and documentation are accurate and up to date
Support the Bridal Manager with operational projects and administrative tasks
Contribute to a positive and collaborative working environment
Follow company policies and procedures at all time
(Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)
PROFILE & KEY SKILLS
Previous administrative experience, preferably within luxury retail, bridal, fashion, hospitality, or a client-facing environment
Previous bridal sales experience a plus
Strong proficiency in Microsoft Excel, including spreadsheets, reporting, and data management
Advanced knowledge of Microsoft Outlook, including email correspondence, calendar management, and appointment scheduling
Proficiency in Microsoft Word for document creation, formatting, and reporting
Excellent written and verbal communication skills
Strong attention to detail with a high level of accuracy
Exceptional organizational and time-management skills
Ability to manage multiple priorities and deadlines in a fast-paced environment
Experience with CRM systems and client database management preferred
Professional, polished, and client-focused approach
Ability to work independently while maintaining strong collaboration with the Bridal Manager and wider team
Schedule & Availability
Full-time position, 5 days per week
Weekend availability
Flexible scheduling based on bridal appointments and business needs.
BENEFITS
Bridal commission scheme
Staff discounts
Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
Perkbox Discounts and Wellness Hub
Cycle to work scheme
Generous annual leave allowance
Pension Scheme
Training and hands-on experience
Opportunities to build new skills and gain valuable industry knowledge
Applications are reviewed on an ongoing basis, so we recommend applying early to avoid missing out.
Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this link