About this role
Join Viking and help us bring roadside safety to the Baltics!
Viking Assistance is a leading provider of roadside assistance services in Norway, Sweden, Denmark, and Finland. We also support drivers across Europe through our international partner network. We ensure efficient, safe, and reliable support for vehicles and passengers, no matter where a breakdown occurs.
As part of our growth, we are strengthening our support for the Baltic region, starting with Estonia. We are looking for customer service professionals who are fluent in Estonian, Russian and English, as well as at least one Nordic language (Swedish, Norwegian, Finnish and/or Danish). Due to the needs of our customers in the Baltic region, Russian language skills are required for this role. All languages will be used in daily communication with customers, partners and colleagues. Work location will be at one of our offices in Spain: in either Torrevieja or Fuengirola.
About the job
As a customer service consultant, you will work as part of an international team supporting operations across multiple locations. Your main task is to answer incoming calls from our customers who need roadside assistance. Customers may be in stressful situations, and our job is to help and support them when it matters most. You will often be the first person a customer talks to when something has happened on the road, making your role essential in ensuring they receive the help they need.
Who we are looking for
We are looking for service-minded individuals who work well independently and are passionate about delivering excellent customer service. You are comfortable supporting customers in stressful situations and remain calm, professional, and solution-oriented when things don't go as planned.
As part of an international team, you will collaborate closely with colleagues across locations and support each other when needed. You enjoy working in a fast-paced environment and are confident using multiple systems simultaneously to handle customer cases efficiently.
This role requires frequent communication in several languages, so you should be comfortable switching between languages throughout your workday and adapting your communication style to different customers and situations.
You will also support our partners in the insurance and automotive industries with questions related to roadside assistance. Full training will be provided.
Required qualifications:
Experience in customer service and communication
Good IT skills and be comfortable using multiple systems simultaneously
Fluent Estonian, both written and spoken
Fluent Russian, both written and spoken
Proficiency in one of the Nordic languages (Norwegian, Swedish, Danish or Finnish), written and spoken
Proficiency in English, written and spoken
A clean criminal record is a prerequisite
You will fit right in at Viking if you:
value good work ethics
have good teamwork skills
are comfortable working both individually and in a team
have strong communication skills
are confident handling calls and navigating systems as part of your daily work
are detail-oriented and enjoy complex tasks
focus on finding solutions for customers and colleagues
are curious and eager to acquire new knowledge
thrive in a fast-paced, dynamic environment
want to be a part of a solid team with strong culture
We offer:
A long-term employment contract (based on Spanish labor law) with competitive terms and benefits
A strong and supportive workplace culture
Comprehensive training and onboarding
Career growth opportunities in an international company
A rotating schedule within 24/7 operations (day, evening, nights and weekend shifts)
New offices in Spain, in either Torrevieja or Fuengirola
Please note that this in an on-site role and remote work is not applicable
Start date:
As soon as possible/to be agreed
Will you be our new colleague? If this matches your skills and experience, we’d love to hear from you. Please submit your CV and Cover letter in English. Applications are reviewed on an ongoing basis.