About this role
We’re looking for an experienced Account Director to join the team at Bray Leino, leading and growing key client relationships, overseeing the delivery of high-quality integrated campaigns, and driving strong commercial performance across one of our largest and most high-profile accounts – Post Office.
Working within a collaborative team, you’ll act as the central link between client and agency teams, bringing together strategy, creative and delivery to produce effective, insight-led work that delivers measurable business growth.
Alongside leading multiple workstreams and senior stakeholder relationships, you’ll take ownership of account performance, identify opportunities for growth and play an important role in developing and motivating a high-performing account team.
The role is hybrid with a London office base (minimum 3 days/week), but we’re open to discussing individual flexibility needs.
About Bray Leino
Bray Leino is a full-service creative agency and part of The MISSION Group Plc. For more than 50 years, we’ve been driven by the belief we now call Create Better: finding better answers to complex business and marketing problems, creating better customer experiences and delivering better outcomes for ambitious brands.
Today, more than 300 specialists bring together strategy, creativity, technology and media to help clients, across the UK and internationally, navigate change, unlock growth and turn ideas into effective work at scale.
At Bray Leino we bring recognised depth to retail, automotive, food & drink, industrial B2B, healthcare, and professional, financial & utility services, where specialist knowledge leads to more effective thinking, creativity and results.
About Post Office
Post Office is one of Bray Leino’s largest and most high-profile accounts, placing us at the centre of one of the UK’s most recognised and trusted brands. As lead creative agency, we drive the brand’s strategy, creative vision and end-to-end production across owned and paid channels including advertising, social, digital, in-branch, customer experience, web and email communications. It’s a broad a varied remit with real scale, impact and visibility.
Key Responsibilities:
Act as the senior client lead, building strong, trusted stakeholder relationships
Lead the end-to-end delivery of integrated campaigns across multiple workstreams
Develop a deep understanding of client businesses, commercial priorities, performance, and competitors
Manage the development of creative briefs and communications strategies
Translate client objectives into clear direction for internal teams
Work closely with planning, creative and specialist teams to deliver high-quality, effective work
Ensure all work is delivered on time, on brief, and on budget
Take ownership of account commercial performance, including budgeting, forecasting, and profitability
Identify and drive account growth opportunities, including upsell and cross-sell
Coordinate internal teams and partners to ensure seamless delivery
Forward plan resources to support efficient delivery
Lead client meetings, presentations, and reviews
Build proactive account plans and add value beyond incoming briefs
Mentor and develop team members, fostering a high-performance culture
Manage upwards and maintain clear senior stakeholder communication
Skills & Experience
We’re looking for someone with strong experience in a senior client services or account leadership role within an agency or similarly fast-paced marketing environment.
You’ll bring:
A strong track record of managing and growing senior client relationships
Experience independently leading significant accounts, complex campaigns and multiple workstreams.
Excellent commercial acumen, with experience managing budgets, forecasts, scopes and account profitability
A proven ability to identify and convert account growth, cross-sell and business development opportunities
Strong strategic thinking and the ability to translate business objectives into clear marketing and communications strategies
Excellent communication, presentation and storytelling skills, with the ability to influence senior stakeholders
Experience leading negotiations and navigating difficult client conversations
Strong project and delivery management skills, with the ability to maintain quality, efficiency and attention to detail across multiple priorities
An understanding of governance, compliance and risk management within client delivery
A proactive and commercially minded approach, with the ability to identify opportunities for innovation and continuous improvement
Strong leadership skills, with experience coaching, mentoring and developing account managers, executives and wider teams
A collaborative approach and the ability to build strong relationships across creative, strategy, delivery and specialist disciplines
Benefits
We believe our team does their best work when they feel supported, valued and fulfilled. That’s why we offer a comprehensive benefits package and development opportunities, including:
Hybrid working model (3 days in office, 2 days remote), with flexibility needs open to discussion
25 days per annum, plus 8 Bank Holidays and your birthday day off
Workplace pension with employer contributions
Health insurance and life insurance
Cycle to Work scheme
Interest-free season ticket loan
Christmas Club saving scheme
Access to MISSION Discovery, our bespoke learning platform
Room to Grow career development programme with regular coaching
Wellbeing support including:
Mental health first aiders
24/7 counselling and advice helpline
Agency social events
Open approach to flexible working conversations
We are proud to be a Disability Confident Committed (Level 1) Employer and are committed to ensuring our recruitment process is inclusive and accessible to all.
We are also a part of…
The MISSION Group Plc.
MISSION Group is a collective of specialist agencies delivering marketing, communications and digital services for Clients across the UK and internationally. The Group combines deep sector expertise with connected capabilities across brand, digital, customer engagement, sponsorship, media, social, technology and communications.
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