About this role
Overview:SOFTSWISS is hiring a Junior Account Manager to join our Affilka Team. We are seeking a client-oriented and proactive Account Manager to own the full cycle of customer support, ensuring strong partnerships, high product adoption, and long-term satisfaction of our clients.
About Product:Affilka is an iGaming affiliate marketing platform designed to help operators manage and optimise affiliate programs. The software product integrates with the SOFTSWISS Casino Platform and Sportsbook. It is managed by a separate, standalone team, while SOFTSWISS has been authorised by Affilka to seek candidates for open roles.
Purpose of the role:You will be responsible for building strong, long-term relationships with clients, ensuring their business needs are understood and addressed, while supporting them in maximizing the value of our product through consulting, training, and continuous guidance. You will act as a trusted partner, helping clients solve technical challenges, adopt best practices, and shape the product roadmap through their feedback.
Key responsibilities:Full platform support:
building strong long-term relationships with partners and key stakeholders
understanding business needs and analyzing operational requirements
assisting with technical issue resolution
providing day-to-day guidance on product usage
delivering product training sessions and demonstrations for partners and their teams
collaborating with the development team, collecting and analyzing product feedback, and directly contributing to product backlog prioritization
creating user guides and product documentation
Required Experience:Written and spoken English – B2; Russian - native or close to native
Knowledge of other languages would be a plus
Strong communication, problem-solving and analytical skills
Experience as an Account Manager, Support Specialist, or Consultant for at least 1 year
Ability to work in a fast-paced manner and manage stress
Self-organization and ability to prioritize tasks
Ability to work both independently and in a team
Negotiation experience would be a plus
Experience in the IT field would be a plus
Our Benefits:Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events