About this role
Job Overview
We are seeking a multi-skilled Product Marketing & UX Project Manager to lead product strategy and project execution. This individual will be responsible for market positioning, user experience design, Agile/Waterfall project management, and writing epics/user stories to drive product success.
This role requires deep expertise in SaaS product management, digital experience design, and cross-functional team collaboration to bring NexGen Virtual Workplace to market and enhance customer engagement.
Key Responsibilities
1. Product Market Strategy & Positioning
• Define go-to-market strategies for NexGen Virtual Workplace
• Develop product positioning, messaging, and competitive analysis.
• Work with marketing and sales teams to create value propositions and product launch plans.
• Gather customer insights and market trends to refine the product roadmap.
2. UI/UX Design & User Research
• Lead UX/UI strategy, ensuring seamless user experiences.
• Conduct user research, usability testing, and feedback analysis.
• Create wireframes, prototypes, and design specifications.
• Collaborate with developers to ensure design feasibility and implementation.
3. Agile & Waterfall Project Management
• Manage product development using Agile, Scrum, and Waterfall methodologies.
• Write Epics, User Stories, and Acceptance Criteria in Jira, Confluence, or similar tools.
• Work with engineering, design, and business teams to prioritize and execute sprints.
• Define project scope, timelines, deliverables, and risk management strategies.
• Facilitate Scrum ceremonies, backlog grooming, and sprint planning.
4. Cross-Functional Team Collaboration
• Work closely with developers, designers, QA, marketing, and leadership teams.
• Drive alignment between business needs, user expectations, and technical feasibility.
• Ensure smooth communication between stakeholders and development teams.
5. Data-Driven Decision Making & Continuous Improvement
• Analyze customer engagement, conversion rates, and usability metrics.
• Use A/B testing and iterative design to improve product experience.
• Implement feedback loops to refine product strategy and UX.
Required Skills & Qualifications
5+ years in product management, UX/UI design, and project management (SaaS experience preferred).
Expertise in Agile & Waterfall methodologies, including writing Epics, User Stories, and Acceptance Criteria. Strong understanding of UX principles, wireframing, prototyping, and usability testing. Hands-on experience with Jira, Confluence, Figma, Adobe XD, or similar tools. Experience launching SaaS products and conducting market research & positioning. Ability to bridge the gap between business strategy, user needs, and technical development. Excellent communication and stakeholder management skills. Analytical mindset with data-driven decision-making.
Nice-to-Have (Preferred Skills)
Experience with AI-driven UX/UI personalization. Previous work in B2B SaaS or communication platforms. Knowledge of customer journey mapping & behavioral analytics.
CcaaS/Contact Center experience a plus $80,000 to $120,000