About this role
Job Summary:
The Powersports Service Writer serves as the primary point of contact for customers, ensuring a seamless and efficient service experience. This role involves assisting customers with inquiries, documenting vehicle concerns, coordinating service needs, and maintaining clear communication throughout the repair process. The Service Writer plays a crucial role in customer satisfaction by providing expert guidance, offering service recommendations, and ensuring the timely completion of all service requests.
Key Responsibilities:
• Deliver exceptional customer service and maintain positive relationships
• Support daily service operations and communicate with the Service Manager
• Create and complete Repair Orders (ROs) accurately, including necessary documentation
• Check for machine recalls and conduct vehicle walk-arounds during check-in/out
• Keep customers informed on service status and schedule appointments
• Verify post-service test drives and ensure vehicles are cleaned before pickup
• Process payments, review service quality, and confirm warranty applicability
• Conduct follow-up calls for customer satisfaction and feedback
• Assist with marketing, shop scheduling, and operational efficiency
• Stay up to date with training and brand-specific service requirements
Qualifications:
• Strong customer service and communication skills
• Experience with Lightspeed or similar point-of-sale software, or the ability to learn new systems quickly
• Understanding of warranty policies and procedures
• Familiarity with Powersports brands such as Polaris, Indian, BRP, and Triumph is a plus
• Ability to lift 50 lbs. and perform physical tasks such as bending, twisting, pushing, and pulling
Requirements:
• Valid driver’s license with a clean driving record
• Experience operating both manual and automatic vehicles
Job Details:
• Type: Full-Time
• Starting Wages: Based on Experience
Benefits Eligible:
• Paid Time Off
• Competitive medical, dental and vision insurance rates
• 401K Plan
• Employee discounts on machines/boats, parts and service
DOE