About this role
Position Summary
This role ensures safe, efficient patient flow and promotes a positive patient experience while working collaboratively with providers, medical assistants, behavioral health staff, and front-office personnel.
Essential Duties & Responsibilities
Clinical Care & Patient Support
• Perform patient assessments, including vital signs, history review, medication reconciliation, and symptom evaluation.
• Administer medications, injections, vaccines, and treatments per provider orders and clinic protocols.
• Provide patient education on medications, follow-up care, chronic conditions, and treatment plans (non-diagnostic).
• Conduct telephone triage and relay provider-approved instructions to patients.
• Maintain awareness of patient acuity and escalate concerns to providers promptly.
Documentation & Compliance
• Document all patient interactions in eClinicalWorks (eCW) accurately and timely.
• Ensure compliance with HIPAA, OSHA, state nursing regulations, and clinic policies.
• Maintain accurate logs (vaccine logs, medication inventory, crash cart checks, etc.).
• Participate in audits, quality measures, and compliance initiatives as directed.
Clinical Operations
• Oversee clinical workspace readiness, room stocking, equipment checks, and infection control protocols.
• Support medical assistants by providing guidance, training, and clarification on clinical procedures.
• Assist with lab collections (phlebotomy, swabs, point-of-care testing) per competency and policy.
• Participate in emergency response procedures and maintain current CPR/BLS certification.
Qualifications
• Education: Graduate of an accredited nursing program or medical assistant program.
• Certifications: Current BLS/CPR certification required; additional certifications preferred.
• Experience: Prior clinic, outpatient, primary care, or urgent care experience preferred.
• Technical Skills:
- Proficiency in EHR systems, preferably eClinicalWorks (eCW).
- Strong communication, documentation, and critical thinking skills.
Key Competencies
• Professionalism, discretion, and strong patient service orientation
• Ability to multitask and work in a fast-paced clinical environment
• Team collaboration and willingness to support changing clinic needs
• Strong organizational skills and attention to detail
Work Environment & Physical Requirements
• Standing, walking, and bending.
• Exposure to clinical environments, including possible contact with bloodborne pathogens (training and PPE provided).