About this role
Job Title: Scheduling & Recruiting Coordinator
Schedule: Monday through Friday from 8:00am to 4:30pm (with one to two nights on call required)
Benefits: Medical, Dental, Vision, Disability and Generous PTO Location: Livonia, MI (with occasional travel to Sterling Heights as needed)
**MUST BE ABLE TO WORK IN A FAST-PACED ENVIRONMENT WITH ATTENTION TO DETAIL AND EXCELLENT CUSTOMER SERVICE.**
Summary/Objective
Under the supervision of the Director this position is responsible to provide a high level of customer service to employees and clients. Manages all functions of scheduling to include ensuring schedules are covered with trained personnel, document missed visits and communicates to clients and employees expectations of visit. Independent judgment is required to plan, prioritize and organize workload, recommends changes in office practices or procedures. This is a fast-paced position that requires the ability to multitask across multiple software platforms while maintaining accuracy, strong typing skills, and have computer knowledge of all Microsoft suites as well as train on other programs. Essential Functions Scheduling • Cover schedules with the most qualified and best fit for the client. • Cover open shifts on a daily basis. • Communicate changes in schedule to the employee and client • Ongoing communication with the client in the event of a schedule is not covered. Offer
alternative options to satisfy their needs • Contact employee and client in the event the employee does not clock in timely. • Assist employees with clocking in and out • After orientation complete, meet with each new employee to discuss availability, location preference and experience. Assign schedule as necessary. Administrative • Document all changes of schedule in software.
Daily reporting in regards to missed visits, open cases and open shifts. • Document refusal of cases, shift preferences, feedback and misc. • Write, communicate and document corrective actions per company policy. • Maintain all files, electronic and paper.
Recruiting • Review resumes and prescreen candidates.
• Conduct phone interviews, contact references, extend job offers and assist with onboarding
Additional Reports all complaints, concerns, hospitalizations to appropriate personnel. • Build relationships through ongoing conversation with the clients and employee for a high level of customer service. • Ensure all policies and procedures are followed by clients, employees and staff. • Additional tasks as assigned.
Position Type and Expected Hours of Work This is a full-time position, and hours or work and days are Monday through Friday from 8:00am to 5:00pm with a one-hour lunch. One to two nights of on-call is required. Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role but requires the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Required Education and Experience • High school diploma or equivalent.
2+ years of working on a computer, including data entry, auditing, scheduling or misc administrative tasks.
2+ years of high-level customer service experience. • Excellent communication skills- written and verbal
Preferred Education & Experience • Associates degree in related field preferred. • Prior scheduling in a homecare environment preferred. • Prior medical/caregiving experience
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EOE
#INDINTERNAL
$17.00/hr to $17.50/hr