About this role
The Physician Support Specialist travels with Dr. Joseph and maintains effective and organized systems to ensure effective scheduling and timely patient flow. Provides a smooth and pleasant patient experience and ensures physician’s office schedule is organized and efficient. This is an administrative role, NOT a clinical Medical Assistant role.
ESSENTIAL RESPONSIBILITIES:
• Coordinates Physician’s schedule to maximize efficiency between clinics, meetings, and conference calls and administratively assists to keep Provider on task to ensure smooth workflow and continuity of appointments
• Communicates effectively and flexibly responds to changing demands.
• Triages telephone messages and returns calls to provide timely answers to patients/physicians/pharmacies/attorneys, etc.
• Collaborates with coworkers, management, patients, visitors, and Physicians to achieve Practice goals.
• Rooms, interviews, and transports patients making appointment and scheduling adjustments as required.
• Addresses scheduling, authorization, and billing issues with an appropriate sense of urgency to ensure prompt and successful resolutions.
• Performs other non-clinical duties as directed or assigned.
QUALIFICATIONS:
• High School Diploma
• Minimum 2-3 years’ experience working in an orthopedic spine practice, pain management center, spine clinic, or hospital
• Bilingual (English/Spanish) a plus, but not required
• Ability to reliably travel between Tampa and Safety Harbor offices as clinic schedule dictates
• Intermediate experience with AllScripts EHR and Microsoft Suite
• Works effectively both independently and as a team member with physicians, management, and other staff
• Provides excellent patient care, exceptional customer service, and practices professional telephone etiquette
• Utilizes good judgment, willingness to learn, analytical thinking, and problem-solving skills
• Remains calm under pressure and manages time efficiently in fast-paced, constantly changing environment
• Superior attention to detail, accurate written skills, and concise verbal communication skills
• Proficiency in Microsoft Office suite, AllScripts PM/EHR, and Phreesia software
• Able to effectively understand, follow, and communicate oral and written instructions in English. Must read, write, and speak English fluently to ensure clear work-related communication and patient safety
PHYSICAL REQUIREMENTS:
• Ability to safely push and maneuver occupied wheelchairs with up to 75 pounds of force.
• Ability to occasionally lift up to 25 pounds.
• Able to spend prolonged periods sitting at a desk while working on a computer, standing, walking, and navigating hallways, elevators, and outdoor walkways.
INCLUSIVE, EQUAL OPPORTUNITY EMPLOYER $21.00 per hour plus PTO/Benefits