About this role
Overview Independent Mechanical Supply (IMS) is a leading distributor of plumbing and heating products. We are seeking a dedicated and knowledgeable Counter Sales Representative. This role requires the flexibility to serve our diverse customer base across all product lines but a background in HVAC products is an asset. As part of our team, you'll play a vital role in delivering exceptional service, fostering customer relationships, and driving sales at the counter.
Key Responsibilities:
Customer Service & Order Management:
• Serve as the primary point of contact for all in-person customers, providing expert advice on products and addressing inquiries.
• Accurately enter customer orders into the system, ensuring timely fulfillment and delivery.
• Handle inquiries via phone, email, and in-person, offering prompt, knowledgeable responses.
Vendor Communication:
• Proactively contact vendors for pricing, availability, and ETA on non-stocked or non-listed products.
• Collaborate with vendors and internal teams to resolve pricing discrepancies and ensure competitive product offerings.
Relationship Building & Sales Support:
• Foster strong relationships with customers by understanding their needs, providing tailored product recommendations, and delivering exceptional service.
• Identify potential sales opportunities and collaborate with Outside Sales Representatives (OSRs) to maximize customer satisfaction and sales.
Inventory & Stock Management:
• Regularly monitor stock levels for products to ensure availability.
• Organize incoming inventory, ensuring accurate stocking and storage for efficient order fulfillment.
Product Knowledge & Training:
• Stay current with industry trends and product knowledge to provide the best recommendations and solutions to customers.
• Assist in training new employees, fostering a collaborative and productive work environment.
Problem-Solving & Conflict Resolution:
• Address and resolve customer complaints and concerns professionally and promptly, ensuring customer satisfaction.
• Investigate and resolve pricing issues, inventory discrepancies, and other customer-related challenges.
Miscellaneous Duties:
• Maintain an attractive and organized sales counter, ensuring that product displays are visually appealing and properly stocked.
• Support cross-departmental collaboration with Purchasing, Admin, and Sales Admin teams to streamline operations.
Mandatory Requirements:
• Industry Experience: A minimum of 2 years of experience with plumbing and heating products,
• HVAC Experience: Strong understanding of HVAC products is an asset.
• Education: High school diploma (or equivalent).
• Technical Skills: Proficiency in computer systems and order entry (experience with AS400 is a plus).
• Customer Service Experience: Proven track record in a sales or customer service role, preferably in a counter sales environment.
• Communication Skills: Excellent verbal and written communication skills.
• Organizational Skills: Ability to manage multiple tasks efficiently, with strong attention to detail.
• Availability: Willingness to work one Saturday per month.
What We Offer:
• Competitive compensation.
• A dynamic, fast-paced work environment.
• Opportunity for growth and development within a leading distributor in the industry.
• A supportive and collaborative team culture.
If you are passionate about delivering exceptional customer service while supporting a diverse range of customers, we encourage you to apply today! $22-$25 per hour