About this role
Account Manager
Job brief
We are looking for an Account Manager to create long-term, trusting relationships with our clients. Job duties include scheduling and leading client calls, delivering performance data, internal and external communication via Zoom/text/phone/email, and ownership of the client relationship.
Responsibilities
• Serve as the lead point of contact for clients
• Build and maintain strong, client relationships
• Oversee the onboarding process including the project timeline and delivery of each step
• Double check that client requests are done correctly
• Clearly communicate the progress of various projects to internal and external stakeholders
• Assist with challenging client requests or issue escalations as needed.
• Jumping on phone calls and following up via call, SMS, email to support client needs and efforts
Requirements
• 1+ year of experience at Hite
• Native-level English fluency
• High degree of critical thinking skills that enable him/her to understand a diverse number of businesses, business owners and their goals, and how different marketing channels and strategies can help them achieve those goals.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) is a plus.
• Experience delivering client-focused solutions to customer needs