About this role
IT SERVICE REQUIREMENTS
The following IT services are needs:
• Help Desk Support
• Server & Network System Monitoring
• Patch Management Services & Preventative Maintenance
• Business Continuity and Disaster Recovery
• Remote Backup
• Email System Management
• Antivirus, AntiSpam & Antispyware Protection
• On-Site Support
• Networking Support
• Security Systems Monitoring
• Vendor Management
• Warranty and Asset Inventory Management
• Software Licensing Control
• Procurement Management
• PC Deployment
• Printers, Copiers and Scanners
• Desktop Software Standardization and Software Licensing and Upgrades
• Lifecycle Management of Hardware Units
• Reporting
• Technology Strategy Planning
• Service Levels
• IT Policy Review and Development
• Vulnerability Testing
Currently, we have Servers, switches, firewalls, routers, software systems, internet connections, remote access/VPNs, applications on premise as well as in the cloud and some third-party support for them, backups, antivirus and remote support software, along with workstations and other Devices.
PROPOSAL REQUIREMENTS
Please include the following in your proposal:
• Your company’s information;
• Your approach to the projects/addressing the needs;
• Your experience and customer portfolio;
• Timelines and availability to start;
• Cost; and
• Your need to have a walk through prior to completing a proposal.
Based on Experience