About this role
Network Technician I Technical Operations – Troy, MI | Full-Time
Job Description: Are you a motivated, detail-oriented tech professional looking to launch or grow your career in voice and data networking? Then this role might be perfect for you! This is a great opportunity to join Grid4 Communications and build your skills alongside an experienced team. We are looking for a Network Technician I to support our carrier and voice division by deploying, configuring, and troubleshooting customer-facing network and telephony equipment. The ideal candidate has a foundational understanding of networking concepts, a willingness to learn, and a customer-first mindset. You'll work closely with our NOC and Field Services teams to ensure our customers stay connected and receive a best-in-class experience.
Responsibilities:
• Configure and deploy equipment necessary to establish phone and data connections to customer premises equipment, interfacing with or replacing existing customer equipment as necessary
• Troubleshoot IP-based telephony equipment and basic network connectivity issues under the guidance of senior technicians
• Test cabling and other equipment in coordination with Field Services Technicians
• Assist in monitoring core network elements and escalate issues to L2/L3 support as appropriate
• Take repair calls and provide clear, timely status updates to customers
• Maintain detailed ticket documentation including notes on steps taken, test results, and resolution
• Provide 24x7 on-call support on a rotating basis, including the ability to work a flexible schedule for planned and unplanned issues
• Participate in cross-training opportunities to expand technical knowledge across voice and data platforms
• Follow established processes and procedures and make recommendations for improvement where identified
Qualifications, Skills, and Knowledge:
• Associate's degree in a related field, or equivalent hands-on experience
• 1+ years of experience in IT support, networking, telephony, or a related technical role
• Customer-first attitude with the ability to communicate clearly and professionally, especially in high-stress situations
• Foundational understanding of LAN/WAN, TCP/IP, and VoIP concepts
• Familiarity with basic hardware configuration (routers, switches, phones)
• Strong analytical and problem-solving skills
• Ability to multitask, prioritize, and manage a ticket queue effectively
• Get-it-done mentality with a desire to learn and grow
Preferred:
• CCNA, CCENT, or other Cisco certifications
• Adtran router/switch experience or certification
• Experience with Netsapiens, MetaSwitch, Mitel, or Polycom VoIP and platforms
• Previous NOC or help desk experience
What we'll bring to the table:
• Work-life balance
• Vibrant company culture and fun work environment – our values don't sit on a shelf collecting dust, we use them in all we do
• Ability to make an impact – your ideas and voice are important to us and are welcomed here
• Employee health is one of our top priorities! We offer great health benefits – medical, dental, and vision
• Days allocated for rest and relaxation – including 15 PTO days, 10 paid holidays, bereavement, jury duty & military leave
• Offering you the best chance to prepare for the future – 401(k) with a generous company match
• Business casual dress code
Here's what a couple of team members have to say about Grid4: "I enjoy the people and the work-life balance" – New hire for HR "I like the open and friendly work environment, there is always an employee willing to help" – New hire for Project Management
Compensation: $40,000.00 – $55,000.00 Minimum Experience: Entry-level
$40,000.00 – $55,000.00