About this role
About this job
Our Property & Casualty licensed Commercial Lines Customer Care Specialist is responsible and focused on managing the day-to-day commercial lines insurance for active clients. This role will take approximately 30-50 calls per day and be responsible for inbound sales and fulfillment. The goal is to proactively and efficiently educate new customers about policy coverages based on their needs and to meet the required targets set forth by our client agreement.
The Customer Care Specialist serves as the primary contact and liaison with clients to ensure ongoing consistency. Our commitment to the client is to provide positive and quality fulfillment in all areas, ensuring timely and accurate product delivery.
The candidate will be a self-starter, well organized, highly detailed, possess excellent written and verbal communication skills, and have a solid personal lines insurance knowledge base.
Core Duties
Inform, educate, and make suggestions to customer/prospects about policy coverages, changes, exclusions, and insurance coverage needsDeliver strong customer service by responding swiftly and managing inquiries, concerns, and requests from incoming phone calls, emails, faxes, and mail from account managers/customers/prospectsAdapt to various insurance carrier rating websitesSolve problems quickly and effectively and implement solutions to meet the needs of customer/prospectForge relationships with customer/prospects and insurance carriersProactively research and have detailed knowledge of current market conditionsMaintain knowledge and understanding of technology-based tools and solutions in support of personal lines businessUse analytical and critical thinking in work processes and communication skillsMaintain a paperless workflowMaintain knowledge of various states insurance guidelinesUnderstand customer challenges and partner to find solutionsIdentify and communicate to team leads any areas where efficiencies can be improved as well as various other elements of the department such as increasing revenueAnswering inbound callsOther duties as assigned Minimum Requirements - Education & Experience
High School Diploma or Equivalent1 to 3+ years of Commercial Lines ExperienceActive Property & Casualty Insurance LicenseMinimum internet speed of 6 Mbps download and 3 Mbps upload; No Satellite Compensation & Benefits
Competitive Salary package / Benefits / PTOApply for Direct Insurance Sales OR Service - Property & Casualty - Remote using the link below:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4b66cd90-504b-46aa-8105-f0031ad7466d&ccId=19000101_000001&jobId=207472&lang=en_US&source=CC4
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