About this role
The role
As a Cloud and Systems Administrator, you will provide administration and support across Active Directory, Windows and Linux environments, ensuring users, systems, and access are managed efficiently to minimise downtime across the studio. You will diagnose and troubleshoot issues across user, application, connectivity, and systems levels, implementing effective solutions to maintain operational continuity.
Working Pattern
This is a hybrid role based in India, following a rotating 2-week pattern: 2 weeks working from our Nesco, Goregaon office supporting India hours (09:30 - 18:30 IST), followed by 2 weeks working from home supporting Montreal hours (19:30 - 04:30 IST). Candidates should be comfortable with this rotating shift and hybrid arrangement.
Key Responsibilities
Cloud & Systems Administration
Administer AWS and supporting cloud services in line with operational and security standardsManage Active Directory - user accounts, groups, permissions and accessMaintain configuration across cloud, identity and user technology servicesMonitor service health, respond to alerts, and carry out approved changes and maintenanceKeep accurate system records, documentation and repeatable support proceduresUser & Production Support
Provide hands-on support to users and production teams across regional and remote locationsHandle onboarding - provisioning accounts, AD access, workstations and software so users are ready on timeManage offboarding and role changes, updating or removing access as neededTroubleshoot workstation, application, connectivity, access and infrastructure issues, escalating production-impacting problemsProvide first-line support for render farm access and common issues, escalating to Cloud Operations, Pipeline or Infrastructure teams as neededHelp prepare access, workstations, software and services for current and upcoming productions, flagging issues earlyInfrastructure & Service Support
Support Cloud Operations Engineers and Infrastructure teams during testing, rollout and operation of technology servicesAssist with deployment, configuration and validation within agreed proceduresShare practical feedback on usability, access, monitoring and support needsFlag recurring issues or admin overhead that automation or tooling could resolveCoordinate with Cloud Operations colleagues on cross-region users, productions or services
Key Skills & Experience
Practical Active Directory administration - users, groups, permissions, access managementExperience supporting Windows-based user environments, workstations and business applicationsStrong Linux administration and troubleshooting experienceWorking knowledge of AWS or another major cloud platform, with interest in growing cloud operations expertiseExperience with onboarding, provisioning, access management and general systems administrationStrong troubleshooting across user, application, connectivity and systems issuesSolid understanding of identity, access and security principlesAble to work methodically in a fast-changing, production-focused environmentClear written and verbal communication with technical and non-technical usersComfortable in a distributed global Technology team, supporting remote users and locations
Desirable Experience
Experience in VFX, animation, media, post-production or another production environmentFamiliarity with AWS administration, monitoring and operational toolingExperience supporting mixed Linux/Windows environments in productionScripting or automation experience for routine sysadmin tasksExposure to endpoint management, software deployment, networking or cloud-based workstationsExperience in an environment with formal security or client compliance requirements What happens next?
If you think Outpost sounds like a good fit for you, or you simply want to chat with someone about the role and our culture, get in touch today!
Equal opportunities
At Outpost we believe that our strength lies in our differences. These help us to take different perspectives, challenge norms and create a special environment based on mutual respect. Outpost is an equal opportunities employer. Employment with us is based on a person’s extraordinary talent and potential. No candidate will receive any less favourable treatment based on their age, gender, race, ethnicity, disability, sexual preference, or any other factor that has no bearing on an individual’s ability to perform their job.