About this role
Supporting the processing of domestic and export orders, including the handling of manual orders.Daily communication with sales representatives and customers.Managing mass invoicing processes for designated customers and printing invoices.Preparing customer invoices and sending them electronically to customers.Archiving documents and performing other administrative tasks.Maintaining customer- and channel-specific assortment lists and handling CMIR transactions.Managing customer complaints and claims via phone and e-mail.Maintaining customer price lists and creating and verifying new customer master data.Actively participating in inventory counting processes.Investigating and resolving discrepancies and issues related to customer invoices.Identifying and correcting errors arising during document transmission processes in ERP and tracking systems.Taking customer orders and maintaining contact with customers during sales representatives’ leave periods.Maintaining continuous communication with the warehouse and reviewing orders.Being familiar with promotions and continuously communicating them to business partners. Requirements
Secondary education degreeAt least 1–3 years of experience in customer service, customer support, order management, or administrative rolesConfident user-level knowledge of MS Office applications, especially ExcelFluend English language skills, both written and spokenFluent Slovak language skills, both written and spokenExcellent communication and relationship-building skills with both internal and external stakeholdersCustomer-centric mindset and strong service-oriented attitudeAccurate, detail-oriented, and independent way of workingStrong problem-solving, organizational, and administrative skillsAbility to manage multiple tasks simultaneously and meet deadlinesTeam-player attitude and strong collaboration skills across different departmentsFlexibility and openness to changing business needAdvantages
Experience gained at a professional beauty brandExperience in an FMCG or SSC environmentKnowledge of Order-to-Cash (O2C), Customer Service, or Sales Support processesExperience with invoicing, pricing, or customer master data management (MDM) processes A dynamically growing international company representing premium brandsContinuous learning opportunities and participation in trainingsDiverse career opportunitiesMultinational environment with flexible and fast decision-makingSupportive team and managementHome office opportunityWide range of benefits (cafeteria, study support, language learning support, unlimited mobile data, significant discounts on premium products distributed by us)Healthcare servicesPerformance-based bonus systemMobile phoneRegular team-building programs and professional community events